Head/Deputy Head

工作职责
Job Title: Head/Deputy Head 处长/副处长
Department: Campus Commerce and Catering Department (CCCaD), HKUST(GZ) 校园商业与餐饮处
Job ID:

Job Posting Details

Formally established in June 2022, the Hong Kong University of Science and Technology (Guangzhou)(HKUST(GZ)) is a cooperatively-run university between the Chinese mainland and the Hong Kong Special Administrative Region. HKUST(GZ) has obtained approval from the Ministry of Education (MoE) and become the first legally-independent educational institution co-established by the Mainland and Hong Kong since the announcement and implementation of the "Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area" and the "Overall Plan for Deepening Globally Oriented Comprehensive Co-operation amongst Guangdong, Hong Kong and Macao in Nansha of Guangzhou". With a spirit of pioneering innovation, HKUST(GZ) charts new territories in cross-disciplinary education and explores new frontiers in pedagogies, aiming to serve as a role model of the mainland-Hong Kong integrated educational development and become a world-famous high-level university, endeavoring to nurture future-oriented, high-level and innovative talents.

In response to the increasingly complex challenges faced by the rapidly changing world, HKUST(GZ) adopts a brand-new and cross-disciplinary academic structure featuring "Hub" and "Thrust" to substitute the conventional one characterized by "school" and "department", facilitating cross-disciplinary integration while vigorously developing emerging and frontier disciplines. This is a groundbreaking move in the higher education community across the globe.

HKUST(GZ) comprises four Hubs, namely Function Hub, Information Hub, Systems Hub, Society Hub and 16 thrusts. The admission of undergraduate students began in 2023, with the first batch of programs covering artificial intelligence, data science and big data technology and smart manufacturing engineering.

HKUST(GZ) is located at No.1 Duxue Road, Qingsheng Hub Cluster, Nansha District, Guangzhou. The campus covers an area of about 1,669 mu hectares) and is divided into two construction phases. The first phase covers an area of about 716 mu (47.7 hectares) with a floorage of about 636,000 square meters (63.6 hectares), which had been officially put into use in September 2022. The design of the campus blends natural scenery with architecture, with key cutting-edge technologies for energy conservation and environmental protection adopted during the design and construction process, in a bid to establish the campus as a new benchmark of green, smart and sustainable development.

Duties
1. Oversee the daily operations of the Campus Commerce and Catering Department to ensure efficient and orderly delivery of university commercial services, catering services, official vehicle services, and other related services.
2. Develop and implement campus commercial development plans, manage investment attractions and operation of university commercial venues, continuously improve the quality of commercial services, ensure commercial service safety, and enhance satisfaction among faculty and students.
3. Manage catering services for university events and the university kindergarten, supervise the quality and safety of catering services, and ensure high standards of catering service delivery.
4. Oversee the management of university official vehicles, establish vehicle policies to improve vehicle utilization efficiency and service quality.
5. Manage the Campus Commerce and Catering Department team and personnel development, continuously enhancing the team's service capabilities.
6. Regularly analyze service data and feedback, execute improvement measures, and develop a strategy for sustainable operations.
7. Promptly address emergencies and major complaints while refining emergency response mechanisms.
8. Execute ad-hoc tasks assigned by senior leadership.
1. 全面负责校园商业与餐饮处的日常管理工作,确保大学商业服务、餐饮服务、公务用车等各项服务高效、有序进行;
2. 制定并实施校园商业发展规划,负责大学商业场所的招商引资及运营管理,不断提升商业服务质量,确保商业服务安全,持续提升师生对商业服务的满意度;
3. 负责大学各类活动的餐饮服务、大学幼儿园餐饮供应,监督餐饮服务质量及安全,确保餐饮服务质量;
4. 负责大学公务用车管理,制定商务用车管理制度,提升车辆使用效率和服务水平;
5. 负责校园商业与餐饮处团队管理及人员培养,不断提升团队服务水平;
6. 定期分析校园服务的各项数据和反馈,落实改进措施,并制定可持续运营策略;
7. 及时妥善处理突发事件和重大投诉,完善应急预案机制;
8. 完成领导交办的其他工作。

任职要求
Qualification Requirements
1. Bachelor's degree or above, with more than 10 years of related work experience including over 5 years in managerial roles, preferably in university/large-scale corporate logistics management settings.
2. Demonstrated exceptional leadership skills with proven success in driving cross-functional teams toward measurable goals.
3. In-depth familiarity with workflows across key domains: commercial services, catering services, and official vehicle operations, etc.; preference will be given to holders of nationally recognised food safety related certificates (advanced) in catering service.
4. Excellent communication and co-ordination skills, problem solving skills and emergency handling skills.
5. Good command of both spoken and written Chinese and English. Proficiency in Cantonese is preferred.
1. 本科及以上学历,10年以上相关工作经验及5年以上管理经验,曾在高校或大型企业从事后勤相关管理工作;
2. 具备优秀的领导能力和团队管理经验,能够带领团队实现目标;
3. 熟悉商业服务管理、餐饮服务管理及公务车管理等各项业务流程,持有"餐饮服务食品安全员(高级)"证书者优先;
4. 具备优秀的沟通协调能力、问题解决能力和应急处理能力;
5. 具备良好的中英语口语及写作能力,掌握粤语者优先。

This is a Mainland appointment, and the appointee will be offered a contract by HKUST(GZ) entity in accordance with the Mainland labor laws and regulations. Starting salary will be commensurate with qualifications and experience.

Application Procedure
In support of a green work environment, we accept applications submitted online only. To apply, please register and log in via this link: and search for the opening by Job ID or Job Title. Applicants should include a Resume in their applications, and could check their application status via the recruitment website. We thank applicants for their interest but advise only shortlisted candidates will be notified of the result of the application. In exceptional circumstances, for example unsuccessful application, please contact Human Resources Department at - or
(Information provided by applicants will be used for recruitment and other employment-related purposes only.)

HKUST (GZ) is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.

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