Customer Success Manager

6 days ago

Beijing, Beijing, China Xsolla Full time CN¥120,000 - CN¥144,000 per year
ABOUT US At Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to share their passion with the world. Headquartered in Los Angeles, with offices in Berlin, Seoul, and beyond, we partner with industry leaders like Valve, Twitch, and Ubisoft to clear the paths for innovation in gaming. Our global reach spans over 200 geographies, offering more than 700 payment methods in 130+ currencies. Longevity Opportunity Vision Enjoy the game
About the Role We are seeking a dynamic and results-driven Customer Success Manager to join our team. In this role, you will retain and develop partnerships. The ideal candidate has a strong background in account management, customer success management within the gaming industry and a proven track record of working with game developers and publishers. This role requires a strategic thinker who can build relationships, negotiate deals, ensure successful partnership retention and development.

CORE JOB FUNCTIONS/RESPONSIBILITIES
  • Main point of contact for all matters relating to the client's existing portfolio;
  • Manage the sustainment and growth of a client by creating positive relationships;
  • Provide clients with a quarterly health check to proactively review their needs, account management, and make recommendations for improvements;
  • Cross sell and upsell new business opportunities with existing clients. Maintain account records to reflect any changes;
  • Assists with a variety of projects as business needs dictate;
  • Enhances department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments;
EDUCATION/EXPERIENCE/KNOWLEDGE
  • Bachelor's Degree or equivalent experience, 2+ years of progressive experience;  
  • Ability to successfully participate in projects involving cross-functional teams; 
  • Ability to problem solve;
  • Experience Google Suite (Docs, Sheets, Chat, Slides, etc.) ;
  • Clear written and verbal communication skills;
  • Strong customer service/interpersonal skills;
  • General Account Management and Marketing knowledge; 
  • Must be able to immediately handle a significant workload and effectively prioritize projects with a high degree of autonomy; 
  • Effective time management skills and excellent attention to detail; 
  • Ability to understand client needs and translate it into business offerings; 
  • Ability to overcome tough objections and win the support of key stakeholders; 
  • Must be a problem solver and team player; 
  • Have a large appetite for learning, and a results oriented mindset; 
  • Interpersonal skills to help manage; 
  • Ability to work with minimal supervision while achieving a high degree of accuracy and meeting deadlines;
  • Understanding of JIRA, Basecamp, & Confluence
¥10,000 - ¥15,000 a month We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

  • Customer Success Manager

    4 days ago

    Beijing, Beijing, China IDC AsiaPacific Full time CN¥120,000 - CN¥240,000 per year

    Fueled by our client and business growth, IDC is looking for aManager, Customer Successto be based in our IDC Beijing office. The primary responsibilities of the Manager, Customer Success is to drive retention through strong relationships with our subscription clients (including umbrella products) and help grow the subscription business by identifying upsell...

  • Customer Success Manager

    4 days ago

    Beijing, Beijing, China International Data Group Full time CN¥120,000 - CN¥240,000 per year

    OverviewFuelled by our client and business growth, we are looking for a Manager, Customer Success to be based in our IDC Beijing office. The primary responsibilities of the Manager, Customer Success is to drive retention through strong relationships with our subscription clients (including umbrella products) and help grow the subscription business by...

  • Customer Success Manager

    9 hours ago

    Beijing, Beijing, China International Data Group Full time

    OverviewFuelled by our client and business growth, we are looking for a Manager, Customer Success to be based in our IDC Beijing office. The primary responsibilities of the Manager, Customer Success is to drive retention through strong relationships with our subscription clients (including umbrella products) and help grow the subscription business by...

  • Customer Success Manager

    6 days ago

    Beijing, Beijing, China Xsolla Full time CN¥120,000 - CN¥180,000 per year

    About UsAt Xsolla, we believe that great games begin as ideas, driven by the curiosity, dedication, and grit of creators around the world. Our mission is to empower these visionaries by providing the support and resources they need to bring their games to life. We are committed to leveling the playing field, ensuring that every creator has the opportunity to...

  • Customer Success Manager

    4 days ago

    Beijing, Beijing, China LSEG Full time CN¥900,000 - CN¥1,200,000 per year

    Position SummaryThis is a post-sales role that drives commercial value creation through the adoption of all LSEG solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in improving customer experience by collaborating with a network of domain specialist across LSEG and ensuring...

  • Digital Customer Success Manager, Data

    4 days ago

    Beijing, Beijing, China LSEG Full time

    We are seeking a Digital Customer Success Manager (CSM) to join our Data & Feeds team, focusing on optimizing the customer experience for our data products and ensuring customers realize the full value of LSEG's offerings. As a Digital CSM, you will drive customer engagement through scalable, tech-enabled strategies and ensure successful product adoption and...

  • Senior Customer Success Manager-KA

    4 days ago

    Beijing, Beijing, China Payoneer Full time CN¥1,200,000 - CN¥2,400,000 per year

    About PayoneerFounded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world's underserved businesses to a rising global economy. We're a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and...

  • Senior Specialist, Customer Success

    9 hours ago

    Beijing, Beijing, China ACAMS Full time

    Who We Are:ACAMS is the largest international membership organization dedicated to providing opportunities for anti-financial crime (AFC) education, best practices, and peer-to-peer networking to AFC professionals globally. With over 115,000 members across 180 jurisdictions, ACAMS is committed to fighting and finding ways to help prevent financial crime...

  • Customer Success Intern

    6 days ago

    Beijing, Beijing, China our group Full time CN¥300,000 - CN¥600,000 per year

    About our group: The Customer Success (CS) team is a highly effective, customer-focused group that consistently delivers best-in-class product support and service to both external and internal customers. About the role - you will: •    Provide technical and data analysis support for Seagate products.•    Support product evaluation and...

  • Manager Customer Operations

    4 days ago

    Beijing, Beijing, China SITA Full time

    WELCOME TO SITAWe're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique...