Customer Service Specialist II
1 week ago
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.
Job Overview Job Requirements 本职位隶属于泰科电子汽车事业部下的销售部门,需要对口汽车行业中的客户,工作重点是根据客户要求的时间,协调公司内部资源确保货物准时送达客户端。
- 订单录入
及时到客户网站上下载订单和预测,整理后导入SAP系统。需要根据系统提示的问题,协调客户,销售,计划解决问题,确保订单和预测的正确性。
- 跟踪料况,确保及时发货
1.根据客户的需求,协调内部计划员及时追货,入库,协调仓库及时发货,跟踪货物送达客户端。包括客户的新项目样品件、量产件及售后件需求。
2.了解VMI/CMI的操作流程,定期跟踪VMI/CMI的库存水位,及时补货;并跟踪管理客户已消耗但未开票的数量,以及已收货但未消耗的库存。
- 每月管控货款
针对客户没有及时支付的过期货款,需要催促客户付款,协助销售达到每月指标。
- 质量问题处理
利用SAP系统,对公司内部已经确定的质量问题进行退换货或者退货退款的安排。
- 客户特殊要求
了解客户发货时的要求,如标签、送货单、周转包材等,提前做好WI给到仓库。
每月根据客户提供的结算单进行对账,并通知财务开票。
- 其他
1. 协助销售进行价格申请及调整
2. 相关paper work的操作,如新建账户,FOC,CR&DR/Rebate/Cost claim等
What your background should look like- 大学本科,英语四级,有工作环境中的商务英语读写能力
- 有相关跟单或计划经验两年以上
- 有较强的协调,沟通,抗压能力
- 有SAP系统使用经验
- 掌握MS Office (e.g. Excel) 基本技能
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