Deskside Technician II

7 days ago

Shanghai CH China stefanini_training Full time $30,000 - $60,000 per year


Job Summary:
Performs client-site servicing, repair and/or installation of company product(s). This job may include any aspect of product field support, including system hardware and software, and systems networking. Developed knowledge and skills through formal training and considerable work experience. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from the accepted practice.
Job Responsibilities:

  • Provide hardware/software support services to onsite client including break/fix
  • Implement virus detection and eradication procedures
  • Diagnose end-user system failures and implement repair solutions
  • Diagnose printer and other peripheral devise failures and implement repair solutions
  • Troubleshoot network devices in order to ensure connectivity from the PC to the Network
  • Providing installation and upgrading services of hardware and software
  • Configuration and troubleshooting of phones and other mobile devices, tablets, and PDAs
  • Setup and troubleshooting audio/video equipment such as projectors and video conference equipment
Qualifications & Job Skills:
  • High school diploma or equivalent required.
  • Typically requires a minimum of 2 years of related experience.
  • Knowledge of multiple manufacturers and operating systems
  • Excellent troubleshooting capability
  • Ability to work in a team environment as well as independently
  • Ability to communicate technical information -technical audiences
  • Excellent verbal and written communication skills
  • Ability to complete assignments with no supervision
  • Ability to search internally/externally for support information
  • Customer-oriented attitude
  • Ability to travel locally and in-state to support other sites, if applicable
  • Valid driver's license and proof of auto insurance, if travel is required
  • Attendance and schedule adherence are requirements of this position
  •  Knows and applies fundamental concepts, practices and procedures of particular field of specialization
  • May develop advanced skills using tools and equipment appropriate for the position or specialization


Qualifications & Job Skills:

  • High school diploma or equivalent required.
  • Typically requires a minimum of 2 years of related experience.
  • Knowledge of multiple manufacturers and operating systems
  • Excellent troubleshooting capability
  • Ability to work in a team environment as well as independently
  • Ability to communicate technical information -technical audiences
  • Excellent verbal and written communication skills
  • Ability to complete assignments with no supervision
  • Ability to search internally/externally for support information
  • Customer-oriented attitude
  • Ability to travel locally and in-state to support other sites, if applicable
  • Valid driver's license and proof of auto insurance, if travel is required
  • Attendance and schedule adherence are requirements of this position
  •  Knows and applies fundamental concepts, practices and procedures of particular field of specialization
  • May develop advanced skills using tools and equipment appropriate for the position or specialization

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