Field Service Engineer

3 days ago

Shanghai, Shanghai, China Getinge Full time

With a passion for life
Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

Job Overview
The position of Field Service Engineer provides normally field technical service on IC products in the assigned territory.

售后服务工程师为指定区域内的Getinge感控产品提供专业的现场服务。

Job Responsibilities And Essential Duties
Technical Support 技术支持 (80%)

  • Conduct installation preparation, installation, equipment debugging (mainly including sterilizers and cleaning machines) and acceptance at the customer's site, understand the structure, function, and working principle of each product

在客户现场进行安装准备、安装和设备调试(主要包括灭菌器、清洗机)及验收,了解每个产品的结构,功能和工作原理

  • Be responsible for repairing, maintaining, and updating customer equipment

负责客户设备的维修,保养和更新

  • Improve customer satisfaction through professional services and participation in service process improvement and service brand building to

通过专业的服务, 参与服务流程改善和服务品牌建设, 提升客户满意度

  • Provide customers with product related operation and technical guidance

为客户提供产品相关的操作及技术指导

  • Protect company assets and maintain test equipment, spare parts inventory, and other company equipment and supplies in good condition and working order

保护公司资产,维护测试设备,备件库存,以及其他公司设备和用品的良好状态和工作状态

  • Complete on-site equipment updates as required by the company

按公司要求完成现场设备相关的更新工作

Performance Improvement and Documentation 绩效提升与文档工作 (20%)

  • Be responsible for tracking customer accessory sales and receiving payments

负责跟踪客户的配件销售、收款

  • Be responsible for filling out relevant work reports and documents

负责相关工作报告和文档的填写

  • Assist relevant colleagues in developing the after-sales market

协助公司相关同事做好售后市场开拓工作

  • Document all activities in accordance with service policies and procedures, including customer products complaint, adverse event feedback and tracking

根据售后服务政策和程序记录所有活动,包括客户投诉、不良事件的反馈处理和跟踪等

Minimum Requirements

  • College degree or above in mechanical, electrical automation, or electromechanical integration related majors

机械、电气自动化或机电一体化相关专业大专以上学历

  • A minimum of 2 years' experience in a field service role in medical devices/ pharmaceutical industry, technical repair or related technical field. Sterilizer and washer products background is preferable

至少2年医疗设备/制药行业技术维修或相关技术领域的现场服务经验。有灭菌器和清洗器等相关产品经验的优先

About Us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

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