Quality and Technical Support Engineer

5 days ago

Tianjin, Tianjin, China Emerson Career Site Full time CN¥120,000 - CN¥240,000 per year

As a Quality Engineer (CSN Champion) and technical support engineer, you'll be the driving force behind customer satisfaction and product excellence You'll lead the charge in responding to customer complaints with speed and professionalism, coordinating cross-functional investigations, and implementing impactful improvements across manufacturing, engineering, as well as suppliers' quality. 

 In This Role, Your Responsibilities Will Be:


•Respond quickly and professionally to customer complaints through close collaboration with Local Business Partner.

•Lead investigations across product selection, OE, customer application, manufacturing, and supplier quality etc.

•Drive corrective actions and ensure sustainable improvement across the whole processes such as manufacturing, engineering, as well as suppliers.

•Analyze complaint data to uncover trends and improvement opportunities

•Be the key interface between customers and internal teams to ensure customer focus solutions
 

Who You Are: 


•Bachelor's degree or equivalent experience or above major in Engineering or related field.

•Experience in field service, product design, or manufacturing process engineering etc.

•Strong communication in both Chinese and English

•Familiarity with root cause analysis tools and quality improvement methods

•Ability to work independently and drive cross-function initiatives

For This Role, You Will Need:


•Experience in control valve or industrial equipment manufacturing

•Ability to read and interpret mechanical drawings with confidence

•Basic understanding of material properties
 

Preferred Qualifications that Set You Apart:


•Hands-on experience in instrumentation roles within chemical plants, power plants, or similar industrial environments

•Experience in control valve or industrial equipment manufacturing

•Exposure to customer complaint handling or CSN-related roles in a global organization

•Knowledge of supplier quality management and process validation

•Familiarity with metal failure analysis

•Advanced Office skills, such as power apps, automate, Bi etc.
 

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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