Aftersales Engineer

With us You do
WORK THAT MATTERS

We are the most trusted partner imaging the unknown by creating foresight capabilities quicker to discover and prevent threats. Our solutions contribute to the improvement of people's health and safety daily. With us you do work that truly matters.

We are a global provider of X-ray detector solutions and services for medical, security, and industrial applications. Our solutions range from sensor components to optimized detector subsystems with ASICs, electronics, mechanics, software, and algorithms.

Our net sales totalled EUR 108 million in 2024. We have over 460 active customers in over 40 countries. We employ around 490 people in Finland, China, India, France, and the US. Our company's shares are listed on the Nasdaq First North Growth Market Finland.

We are looking for a skilled professional to join our global team in Shanghai. We have an immediate opening for

Aftersales Engineer

Your role

Be responsible for providing technical service support to overseas customers of the company's X-ray flat panel detectors and related products.

Responsibilities

Conduct operational training, maintenance, repairs, upgrades, and visits in overseas regions to ensure customer satisfaction;
Provide technical support for sales and marketing meetings in relevant regions;
Ensure the payment collection process for customer repairs in relevant regions;
Accurately and promptly control spare parts within the region to meet technical service needs;
Submit repair reports, installation reports, maintenance forms,
expense reimbursement documents, etc., in a timely manner as required;
Provide (on-duty) telephone technical service support within the region;
Be responsible for collecting adverse product events, assisting in
investigations of such events, and coordinating product recalls;
Communicate with customers, establish customer profiles, receive and
relay customer complaints and daily feedback information, and conduct
follow-up actions.

What we expect

Bachelor's degree or above;
Over 2 years of experience in after-sales maintenance of medical devices, with good communication skills;
Possess proficient English listening, speaking, reading, and writing abilities, as well as strong hands-on skills;
Have strong stress resistance capabilities.

Location

This position is based in Shanghai, China with close collaboration with our global teams. You will be reporting to the Aftersales Supervisor.

Our offer

We offer you a challenging position supported by our international team of professionals in a growing high-tech company, competitive salary and benefits. 

More information

Please, feel free to contact us for more information. We are happy to provide you further information.