customer service specialist

6 days ago

Shanghai, Shanghai, China China-Italy Chamber of Commerce CICC Full time CN¥120,000 - CN¥240,000 per year

Department:
Sales & Marketing

Reports To:
Sales & Marketing Manager

Job Purpose:
Deliver exceptional support to ensure high customer satisfaction and retention. Verifies and distributing leads to sales force, assigning leads to sales managers and associates, fostering lead conversion, manages the full sales cycle from a system process point of view, from leads to final delivery. Supervises the speed to market and fosters a quicker sales cycle. Opens tickets for process and processes slow bumps and roadblocks, closes the circle with post-sales pro-active direct engagement.

Key Responsibilities

  • Respond to inquiries and timely address complaints when arising.
  • Coordinate order tracking, maintain records, streamline sales process
  • Manages and helps with resolving sales-related tickets in a quick and fast manner.

KPIs/Measurements

  • Response time and resolution time
  • Number of repeat complaints
  • Improves customer experience, supports brand loyalty, and reduces churn.
  • Customer satisfaction (CSAT), resolution time, repeat complaints.

Company introduction

As the strategic partner of global ultra-luxury home brands in Asia-Pacific, Magnificat has cultivated an East-meets-West luxury furnishings ecosystem through 12 years of meticulous development. Since established in Hong Kong in 2013, the Group has established strategic hubs in Beijing, Shanghai and design capital Milan - forging a golden triangle across APAC's economic power centers that manifests extraordinary vision and unparalleled ambition.With our unparalleled channel expertise, we've built Asia's most prestigious luxury distribution network spanning 50+ Tier 1/2 Chinese cities and key Southeast Asian metropolises. Our flagship showroom on Shanghai's Bund serves as the regional command center - not just for brand image showcase, global new product launch, design R&D and dealer training, but as the epicenter of elite gatherings. Through annual International Design Weeks and exclusive VIP parties, we consistently engage over 10,000 ultra-HNWIs in the Yangtze River Delta, demonstrating Magnificat's undisputed authority in luxury living.In luxury home furnishings industry, we are committed to 4 core value propositions that deliver extraordinary living experiences:TRENDSETTING VISIONIMMERSIVE ARTISTIC EXPERIENCESEXCLUSIVE SERVICES FOR THE ELITE CIRCLEEND-TO-END LUXURY SOLUTIONSFrom strategic brand architecture to the ultimate elevation of end-user experiences, Magnificat Group continues to empower global luxury home brands with market-leading prowess, driving unprecedented value growth across Asia-Pacific. This transcends mere distribution network development - it represents nothing less than a revolution in refined living. With visionary global foresight and masterful strategic planning, we are redefining the future of luxury furnishings, crafting peerless lifestyle experience for the elite in the Asia-Pacific region.

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