Client Services Manager

3 days ago

Beijing, Beijing, China 英谛捷医药科技咨询(上海)有限公司 Full time CN¥400,000 - CN¥800,000 per year

该职位来源于猎聘 Responsibilities

  • To coordinate with Chinese Clientele of Indegene & communicate efficiently between Indegene (English) & counterpart in China (Chinese).
  • Translation of English Projects to Chinese language & vice-versa
  • Interpretation of all written & telephonic communication.
  • Support team members to liaise for all telecommunication & mails on behalf of Indegene to its Chinese clientele and vice-versa.
  • Achieve high degree of client satisfaction through execution & delivery of small size / large size projects independently
  • Manage customer expectations - response time and attitude. Anticipate client side bottlenecks in plan execution and propose solutions to clients or production teams in advance through effective communication.
  • Handle multiple projects independently in the coming months.
  • Manage multifunctional teams and build a conducive work atmosphere
  • Secure assets, conduct review meetings and obtain and document feedback to ensure timely completion of projects Desired Profile:
  • You need to have 5 - 8 years of experience
  • Experience in client services or project management in the pharmaceutical or related industries.
  • An experience of atleast 3 years in a client facing role.
  • You should have a strong people management skills
  • Must have strong written and oral communication / presentation skills
  • Should have passion for networking and updating with the latest technical / scientific developments and relate it to various projects. Qualification: Science / Pharmacy / Medical Degree (PG) +/- MBA or any other related education

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