Student Support Advisor

Job Summary
Reference number
184437

Job family
Admin

Contract status
Full-Time

Closing time

Salary
101728 RMB to RMB per annum, depending on skills and experience. Salary progression beyond this scale is subject to performance

Join a unique British University in China.
The University of Nottingham Ningbo China (UNNC) was the first Sino-foreign university to open its doors in China. This award winning campus offering a UK style education has grown to establish a student body of over 10,000 in just 21 years.

The University of Nottingham Ningbo, China, a pioneer in Sino-foreign tertiary education, is rapidly expanding. It is looking for ambitious, talented academics with a passion for teaching as well as research flair to join its team of science and engineering experts. UNNC is part of the University of Nottingham's Global University, and offers unique teaching and research opportunities in a highly dynamic economy.

Purpose Of Role
The purpose of the role is mainly to provide wellbeing support to students efficiently and to a high standard.

Qualifications
Essential

• Bachelor's degree or postgraduate degree in any major with hands-on experience in student service sector.
• The certificate of CET6, TEM8 or equivalent.
• Comprehensive knowledge of the work practices, processes and procedures relevant to the role.
• Frequent user of office management software, Microsoft Word, Excel, PowerPoint etc.
• Well-developed written and verbal communication skills, interpersonal skills, and presentation skills in both Chinese and English language.
• Analysis & problem-solving capability.
• Proven planning and organizational skills, particularly workflow management.
• Excellent in teamwork and cross-team/department communication skills.
• Able to work with accuracy and attention to detail.
• Excellent computing skills including Microsoft Office and use of administrative business systems;
• Ability to work flexibly in response to tight, conflicting or changing deadlines and managing a wide portfolio of activities.
• Excellent time management ability to organize a daily workload by priorities.
• Tact, diplomacy and confidentiality.
• Able to work at weekend or whenever necessary.

Desirable

• Experience of working in an international setting and/or education organization.
• Experience of CPC affairs.
• Experience of dealing with emergencies regarding students' wellbeing.
• Major in Education, Psychology or other related fields.
• Overseas study experience.
• Education or training relating to psychology.

Main Responsibilities
Student Wellbeing Support
(
50%
)

• Provide day-to-day pastoral care and wellbeing support to students of assigned specific year of study.

• Help students cope with personal issues in respect of their social, psychological, academic, financial and other developmental needs, including but not limited to:

• As initial point to identify students' general pastoral care and wellbeing enquiries and requests and refer cases to Health and Wellbeing centre if needed.

• Work with other student related departments to create effective home-school communication for the fresh students.
• Work with residential service team to foster a supportive and inclusive community in the living area.
• Conduct high-risk and special-care case follow-up, providing advice and solutions regarding the cases, and escalating complex case to line manager.
• Conduct free talks and dorm visits.
• Work with relevant offices on student services and support.
• Take on monthly on-duty rota by staying on campus to deal with emergency.
• Summarize findings from daily work for constant service improvement.

Student whole-person development support
(
20%
)

• Organize students' personal and cultural enrichment programs or activities that address whole-person development needs and enhance sense of belonging to the community.
• Work as a supervisor of student clubs or societies and direct daily jobs of societies.
• Support line manager to deliver projects and lead projects when asked.
• Support the implementation of projects led by other DCL teams when asked.

Party Committee and Youth league Affairs
(
15%
)

• Undertake duties of CPC party branch or Youth League and contribute to consistent development of CPC at faculty level.
• Lead in CPC party branch or Youth League activities.

Operation and Administration
(
5%
)

• Manage student personal files, medical insurance, awards appraisals and other related student affairs.
• Collect student data and generate reports to internal and external use in an accurate and timely manner, and provide analysis or forecasting if necessary.

Continuous Improvement
(
5%
)

• Keep skills up to date and develop depth or breadth of knowledge in a particular area, such as: keep learning in the professional development of Student Support Advisor, through learning from more senior/experienced colleagues, exposure to a range of activities, and formal training/professional qualification.
• Collect feedbacks and requirements from inside and outside stakeholders to improve student support service.
• Advise on and propose changes in procedures, plans, priorities and office systems to improve operational efficiency and quality of service in own work area.

Other
(
5%
)

• Participate in training and staff development events as trainer or trainee as appropriate.
• Maintain appropriate professional development, expertise and awareness.
• Undertake other tasks and responsibilities as may reasonably be required.

Your Remuneration, Benefits And Support
The post will be offered on a fixed term contract for 3 years and a probation of 6 months with University of Nottingham Ningbo China. We are committed to providing competitive employment packages while supporting the wellbeing of our staff to help them reach their full potential.

How To Apply
All applicants are required to formally apply online for the position.

Interviews will take place in Ningbo, China and likely interview dates are around January 2026, but they are subject to change.

For more details and/or to apply on-line please access: If you are unable to apply on-line please contact the Human Resources Department, Tel: Ext Email: quote ref Closing date: 5 January 2026.

Attachment: Job Description/Role Profile