Field Service Engineer

Context

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The Field Generalist 1 builds knowledge to solve complex technical problems escalated from first line engineers including in-fab support. Identifies pre-existing workarounds and recommends appropriate corrective action plan relative to primary competency.

Requirements

BS degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or thorough experience, with comparable thinking and working level. Experience in semiconductor industry and escalation support/management required.
Has basic knowledge of primary competency/subsystem and complete knowledge of product functionality.

ResponsibilitiesProblem analysis and approach

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, identify pre-existing workarounds, recommend initial approach to solve problem, assess new information and adapt approach if necessary, with close guidance and supervision.

Problem handovers and routing

Advise on problem or problem aspects to others , document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports), ensure problem ownership is clear and is responsible for follow-up.

Repairs

Guide first line support in dealing with complex problems, use tools, replace parts, improve settings, to execute repairs including supporting non-routine service actions, upgrades, and installs. Able to resolve unexpected disturbances and provide countermeasures for primary competency with close guidance and supervision.

Procedures

Provide input to stakeholders on machine time window based on pre-exhisting risk assessment to execute procedure, plan procedure, arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute complex procedure, make necessary decisions / adaptations during procedure to realize optimal results.

Training / advice

Explain appropriate action plans to first line engineers to correct malfunctions, train routine maintenance of equipment, recommend changes in user procedures when needed.

Process Optimization

Signal gaps and improvement opportunities and reports it to the relevant stakeholders

Knowledge build-up and transfer

Maintain and broaden own knowledge (focused on problems of today).

Coaching

Delivers basic technical knowledge and skills transfers to first line field engineers.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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