Director, Account Management

1 day ago

Chaoyang District, China Chalk Full time
About Chalk

Chalk is building the data platform that powers the future of machine learning applications. We tear down complexity, latency, and scale barriers that have traditionally constrained ML capabilities. Our platform combines Rust-speed performance with elegant tools that developers love to use. Leading companies depend on Chalk to run real-time ML systems for fraud prevention, identity verification, and dynamic decisioning. We've recently raised a $50M Series A led by Felicis.

About the role

As Director, Account Management, you will build and scale Chalk's post-sale motion from the ground up. You'll own retention, expansion, and long-term customer value, ensuring Chalk becomes core infrastructure for our customers.

Reporting to the CEO, this role is for someone who has personally carried a number, scaled post-sale motions from 0–1, and knows how to combine rigor, speed, and technical credibility. You will set strategy, build the team, and stay close to the most important accounts.

We work in person Monday through Friday from our SF, LA, or NY offices. We do not currently offer remote or hybrid roles.

What you'll do
Own company-wide post-sale outcomes including NDR, retention, expansion revenue, NPS, and CSATBuild, hire, and scale the Account Management function from early stage to enterprise-readyDefine account segmentation, coverage models, and success criteriaDesign and operationalize customer health scoring frameworks grounded in quantitative signals such as usage, adoption, support data, and engagementEstablish standards for reporting, forecasting, and reviewing account health, risk, and expansion pipelineSet playbooks for driving usage, identifying cross-sell and upsell opportunities, and unlocking new use casesPartner closely with sales, FDEs, Engineering, and Technical Support to align post-sale executionServe as executive sponsor for strategic enterprise accounts and complex expansionsBuild a scalable approach to identifying customer wins and translating them into testimonials, case studies, benchmarks, and reference programs in partnership with MarketingEnsure tight feedback loops between customers, Support, and Product to influence roadmap and reliability investmentsBuild a strong data-driven culture within the post-sale organizationWhat we're looking for
10+ years of experience in Account Management, Customer Success, or related post-sale roles; 5+ years in a management roleProven history of carrying a number and owning retention and expansion metricsExperience scaling post-sale motions from 0–1 at a high-growth B2B startupDeep familiarity with complex, technical products and enterprise buying environmentsStrong quantitative orientation with comfort owning dashboards, forecasts, and executive-level reportingExecutive presence and ability to influence senior technical and business leadersAbility to build scalable processes without introducing unnecessary bureaucracyBonus points
Experience with ML infrastructure, data platforms, or developer toolsFamiliarity with MLOps, real-time systems, or feature stores

Benefits

Comprehensive medical, dental, and vision insurance

Flexible Spending Account (FSA), Health Savings Account (HSA)

 Expert Healthcare Guidance

 Retirement savings

15 company holidays each year

15 days of personal time off each year

 Flex Commuter Benefits

Daily lunch and dinner on Chalk

Office is fully-stocked with drinks and snacks to fuel your work day.

Staying late? Dinner is on us

Staying even later? Grab an Uber / Lyft home on Chalk

Compensation

Range: Salary + Equity based on experience 

Actual compensation awarded to successful candidates will be based on several factors, including individual qualifications objectively assessed during the interview process.

Our comprehensive total package plays a major role in how we recognize individuals for the impact they will have on Chalk's growth and us achieving our goals.

Chalk offers early team member equity and competitive benefits package in addition to the cash compensation.

Inclusivity

Chalk is an equal opportunity employer. We value diversity and inclusion and provide reasonable accommodations to anyone in need of individualized support.

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