IT Technician

Responsibilities

• Serve as the first point of contact for end users seeking technical assistance over the phone, email, and in person
• Perform remote troubleshooting on Windows 11 and other devices using diagnostic techniques and pertinent questions.
• Guide users through the problem-solving process and provide support for O365 services (e.g., Outlook, Teams, OneDrive) and various enterprise applications.
• Handle and initially resolve basic endpoint security and virus protection issues utilizing Microsoft Defender tools.
• Direct unresolved issues accurately and timely to the next level of support personnel and track them to resolution.
• Record events, problems, and their resolution in logs or the ticketing system meticulously.
• Provide support and possess basic knowledge regarding the procurement process for company IT assets (both hardware and software).
• Proactively identify and suggest possible improvements on procedures, tools, or service processes to enhance efficiency and user experience.
• Assist with device deployment and management tasks related to Microsoft Autopilot and Intune.

Qualification

• 1-3 years of industry experience in handling end-user support (PC/Laptop/Mobile Devices, etc.).
• Solid desk-side and remote troubleshooting experience, especially with the Windows10/Windows 11 operating system.
• Proficiency in the installation, configuration, and troubleshooting of operating systems and application software (e.g., Microsoft O365 suite, browsers, PDF readers, etc.).
• Familiarity with and ability to perform routine management and basic troubleshooting of Microsoft Defender.
• Basic understanding of Azure concepts to handle user accounts, permissions, and related cloud service issues.
• Familiarity with and ability to support the use of MS Authenticator (MFA), VPN connectivity, and associated security tools.
• Possess fundamental network knowledge (e.g., TCP/IP, DNS, DHCP, Wi-Fi connectivity) and experience managing network printers.
• Basic experience or a strong willingness to learn and use Microsoft Autopilot and Intune for device deployment and endpoint management.
• Excellent communication skills and a strong customer-oriented mindset, maintaining a cool-tempered approach.
• Self-motivated, proactive in taking responsibility, and comfortable working independently with a remote manager.
• Diploma in Computer Science or a relevant field, or comparable demonstrated work experience and skills.
• (Plus) Good command of the English language (written and verbal) is preferred.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.