Intern-F&B

6 days ago

Dongguan, Guangdong, China Hyatt Regency Full time CN¥15,000 - CN¥25,000 per year

Organization- Hyatt Regency Dongguan
Summary
Hotel Introduction
Hyatt Regency Dongguan, the first Hyatt International hotel in Guangdong province, with Guangzhou bordering it to the north and Shenzhen to the south, is adjacent to the Dongguan Song Shan Lake Government Offices and Vanke Life Plaza. Covering an area of 200,000 square meters, it has a breathtaking lakefront view, making the location a paradise for both business and leisure.

Job Description-f&b Intern
Provides fluent and efficient service in accordance with Hyatt standard.

G ives recommendation on service and responds guest Food and Beverage request as well as provides suggestion.

Assigns seats to guest according to subsequence and procedures, takes order of food and beverage.

Has a thorough knowledge to all sides of MICROS System.

Ensure all food and beverage, machines and equipment to be normal running according to Departmental Operation Manual.

Makes effort to satisfy our customers and makes them repeat to dine in the restaurant.

Takes food order and delivers foods to avoid unnecessary delay.

Has thorough knowledge of menus and wine list.

Up sells menus and persuades customers to select higher price foods to increase revenue, e.g. soup, beverage, salad, dessert etc.

Reports any difficulties and problems to Manager / Assistant Manager to find out solutions or take next action.

Maintain equality to both all equipment and customer requests.

Ensures table setting to accord to standard and operational requirement.

Ensures that all tables are clean and tides up after dining over.

Makes reservation accurately to customers and confirms dining pax.

Room Service

Repeats order items before phone hung up.

Ensures to take correct orders for customers accordingly.

Ensures the prompt delivery all foods to guest rooms on time.

Adheres hotel Policies and Procedures strictly, particularly in entering guest rooms.

Ensures not to enter the guest room with "Do Not Disturb".

Ensures to collect all tableware at room or in the corridor when getting inform.

Ensures that all billings are correct and collects the payment on room service.

Banquet

Furnishes banquet venue according to customer requests.

Ensures that video equipment is check before all functions beginning.

Ensures to display the event banner on the right place.

Satisfies any final guest request, reports any difficulties to Assistant Manager to gain his/her suggestion or solution.

Ensures that table linen and equipment are clean before stored.

Cooperates with Rooms closely and ensures that all event venues are clean.

Cooperates with Engineering closely and ensures that all event equipment is good used.

Cooperates with Artist closely to set up function venue together.

Qualifications
Qualifications

  • Education: bachelor's degree or equivalent in hospitality/related field
  • Language Skills: a good working knowledge of English and proficiency in local language is an advantage
  • Experience: relevant internship & work experience in hotel or hospitality operations is an advantage
  • Skills: strong communication & interpersonal skills, creative problem-solving, and cultural awareness
  • Personal Attribute: passionate about hospitality, high adaptability & resilience, and curious about global hospitality trends

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