Client Success Manager

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. 

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. 

The Client Success Manager is a critical role that helps manage our most important external relationships and partnerships.  We are looking for someone with both a strategic and tactical client relationship mindset.  It's your goal to make it easy to do business with Bose and to ensure that consumer expectations as well as revenue commitments are met. Your opportunity to grow and develop in a dynamic fast paced environment is our promise to you

Key Duties and Responsibilities

• Proactively own and manage the success of a portfolio of both large and small customers with a focus on existing key accounts in the China market (i.e Xiaomi, Baseus, SEI Robotics, ...)
• Be responsible for ongoing relationship-building and driving business adoption.
• Understand the motivators, strategic goals and desired business outcomes for our customers and their businesses.
• Partner with Bose team in driving long term growth and profitability with customers.
• Develop key performance indicators (KPIs) based on desired business and customer outcomes.
• Become a subject matter expert on Bose products and Business.
• Deliver Executive Business Reviews to key customer stakeholders.
• Provide Best Practices and guidance on how to increase adoption based on a mixture of customer case studies and performance trends.
• Be commercially astute with a capacity to recognize when escalation is necessary.
• Translate customer feedback into product direction and strategy as 'voice of the customer'.
• Collaborate with Project and Product Managers, Operations, Sales, and Marketing.

Desirable skills and experience

• Excellent communication skills written, verbal, one-to-one, group, formal presentations. Able to produce well-structured and clear customer facing documentation and reports.
• Strong competency in Client Success techniques and approaches.
• Customer-centric at core. Devoted to ensuring our customers' success and advocate for customers' needs.
• Drive, ambition, and great positive attitude.
• Adapts and thrives in a fast-paced transformative environment.
• Excellent relationship builder.
• Fast decision making to keep track of deadlines and agendas.
• Challenges the status quo and seeks continuous improvement.
• Strong consultancy skills with the ability to identify and promote business benefits to a client.
• Ability to think laterally and strategically.
• Excellent presentation skills at all levels.
• Provide excellent customer service skills –hugely responsive internally and to customers.

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.