Assistant Front Office Manager 前厅部副经理

Assists the Rooms Division Manager in all aspects of their duties 1.协助房务经理的各方面工作 Assist Rooms Division Manager in execution of the management of staff 2.协助房务经理管理员工 Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognition 3.监督前厅部员工,以确保来宾被及时的礼貌接待并得到充分的注意和重视 Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition 4.监督前厅部,特别是客户关系人员,以确保优悦会会员、常客和其它贵宾得到特别关照和尊重 Control the availability of rooms, rooms types, accuracy of room count and rate categories 5.管理房间空余情况、房间类型、房间出租率和价格类型的准确性等 Maximize occupancy, revenue and average rate while maintaining high service standards 6.在保持服务的高标准的同时将入住率、收益和平均价格最大化 Liaise with Housekeeping Department to ensure room image is maintained 6.与客房部联系,保持客房形象 Turn away guests if occupancies deem it necessary ensuring no good-will is lost 7.如无房则婉拒来客,以免丧失信誉 Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met 8.与行政管家紧密联系,以确保客人的特殊需要、关于各类用品的需要和其它与客房相关的需要得到满足 Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out 9.掌握信用政策和程序,并与财务部密切联系,以确保信用程序的完全执行等

Possess experience in the operational management of the front desk department, proficient in relevant company plans, skilled in using front desk computer systems, knowledgeable about various functions, and have a good understanding of financial matters. 1.有前厅部运行管理工作经验,熟练掌握相关公司计划,熟练运用前台电脑系统,掌握各项功能,良好的财务知识。 Familiarize yourself with relevant credit policies. 2.熟悉相关信用政策。 Strong management skills and communication abilities. 3.良好的英语能力,可以独立和外国客人沟通、处理客诉。 Strong management skills and communication abilities. 4.良好的管理技能和沟通技巧。

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

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