Customer Engagement and Service Manager

1 week ago

China Industry 4.0 transformation and innovation Full time CN¥120,000 - CN¥180,000 per year

-

TextileGenesis , a Lectra Company , is a global leading company in Supply Chain Traceability domain for the fashion & textile industry . Headquarter in Amsterdam, we have presence in China ; India, Bangladesh, Turkey and Netherlands , UK and Colombia . 

Currently, over 8,000 textile companies  are part of our traceability network and more than 100 leading global brands are implementing traceability programs on our Traceability platform .As of Dec 2024 , a total 1.9 billion garments have been traced across the entire supply chain ,from fiber to retailer, on the TextileGenesis platform . 

He or she will be responsible for the delivery of supply -chain traoffice-basedceability in greater China region to meet the project requirement of Brand and Retailer based in Europe and the USA . We offer the flexibility for this position to be home-based

Scope of work including but not limit to 

  1. Manage the traceability project implementation in the region by working closely with global project manager and other project team members .
  2. Efficiently manage and sustain relationships with key contact personnel in regional brand offices
  3. Follow up  and support our textile supply chain partner on platform registration , provide in-depth training and resolve various issues users encounter while using the platform.
  4. Work with development team for product improvement based on first-hand feedback and market insight.
  5. Manage relationships with key supply chain partners and industry organization
  6. Other job duties assigned by superior

Required Competencies

  1. 10+ Years working experience in textile industry , certification body or in  

sustainability domain ,familiar with textile industry end to end supply chain , good knowledge of sustainable textile material will be a plus 


  2. Excellent written and spoken English skills
  3. Customers focus with good oral and written communication skill to drive results
  4. Ability to take ownership of issue , strong " can -do " attitude and good problem solving skills
  5. Proficient in data analysis with extensive experience using office software tools 
  6. Proven project management experience, capable of handling multiple tasks simultaneously 
  7. Overseas working or studying experience is a plus but not a must
  8. Experience in Certification Body (GRS/RCS /RWS /OCS etc. ) , Transaction Certification or supply chain traceability is a plus but not a must

(This position provides a Flexibility to be home office based )

We provide competitive compensation offer and broad career development  opportunity , and look forward to the growth of employees and the company together

-

  • Customer Engagement and Service Specialist

    1 week ago

    China Industry 4.0 transformation and innovation Full time CN¥60,000 - CN¥120,000 per year

    -INTRODUCTIONTextileGenesis , a Lectra Company , is a global leading company in Supply Chain Traceability domain for the fashion & textile industry . Headquarter in Amsterdam, we have presence in China ; India, Bangladesh, Turkey and Netherlands , UK and Colombia .Currently 4500+ textile companies are part of our traceability network and 75+leading global...

  • Partner Engagement Manager

    1 week ago

    China SAP Full time CN¥120,000 - CN¥240,000 per year

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Customer Service Specialist

    4 days ago

    China TE Connectivity Full time CN¥4,000,000 - CN¥8,000,000 per year

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.  Job Overview Customer Care Specialist is the single point of contact for the assigned Customer account for operational issues and resolutions. Key responsibilities of this role are included: Job...

  • Customer Service Representative

    1 week ago

    China / Shanghai / JiangningF Brenntag Full time CN¥120,000 - CN¥240,000 per year

    Your Role Duties and Responsibilities:Customer contacts: Act as the first customer contact person to handle customer requests, concerning orders management such as forecast, price, lead time, order status (tracking), and provide feedback to the relevant sales representatives regarding order status and/or changes.Order processing: Process customer orders...

  • Customer Service Representative

    2 days ago

    China / Shanghai / JiangningF Brenntag Full time

    Your Role Duties and Responsibilities:Customer contacts:Act as the first customer contact person to handle customer requests, concerning orders management such as forecast, price, lead time, order status (tracking), and provide feedback to the relevant sales representatives regarding order status and/or changes.Order processing:Process customer orders...

  • Field Service Engineer

    1 week ago

    China Industry 4.0 transformation and innovation Full time CN¥40,000 - CN¥80,000 per year

    Lectra Systems (Shanghai) Co. LtdField Service EngineerPOSITION SUMMARYThe mission of the Field Service Engineer is to deliver all CAM related field services to customers mainly in whole Greater China. The goal is to ensure the service delivered meets and exceeds Lectra standard, ensure customers are satisfied, hence contract is renewed. Additionally, the...

  • Customer Service Coordinator, APAC

    6 days ago

    Shanghai City, , China Monster Full time CN¥150,000 - CN¥300,000 per year

    About Monster Energy:Forget about blending in. That's not our style. We're the risk-takers, the trailblazers, the game-changers. We're not perfect, and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. But our drive is unrivaled, just like our athletes. The power is in your hands to define what success looks like and where you want to...

  • Services Sales Representative IV

    1 week ago

    China Oracle Full time CN¥120,000 - CN¥240,000 per year

    Description Services Sales is accountable for the new client business development and relationship management or growing existing accounts by originating, managing and closing up-sell/cross-sell opportunities and orchestrating outcome-based delivery execution. It has significant influence on the development and growth of strategic new Services business...

  • Services Sales Representative IV

    2 days ago

    China Oracle Full time

    DescriptionServices Sales is accountable for the new client business development and relationship management or growing existing accounts by originating, managing and closing up-sell/cross-sell opportunities and orchestrating outcome-based delivery execution. It has significant influence on the development and growth of strategic new Services business and...

  • Regional Service Manager

    1 week ago

    China Ford Motor Full time CN¥900,000 - CN¥1,200,000 per year

    DescriptionRegional Customer Service Manager 区域客户服务副总监ResponsibilitiesKey Responsibilities & Accountabilities:Service Target Achievement: Accountable for achieving regional after-sales service revenue, parts sales, Customer Satisfaction Index (CSI), First Contact Resolution (FCR), and other key metrics.Service Policy Implementation: Ensure...