IT Scrum Master

Manulife is a leading international financial services provider, helping people make decisions easier and lives better. Help shape the future you want to see — and discover that better can take you anywhere you want to go.

Job Description
Key Responsibilities:

• Organizes and facilitates key Scrum events, including Sprint Planning, Daily Stand-ups, Sprint Review, and Sprint Retrospective.
• Acts as a coach to the Scrum Team and other stakeholders, promoting Agile principles and values.
• Collaborates closely with the Product Owner to ensure a well-maintained Product Backlog and a clear understanding of priorities.
• Ensures that Scrum artifacts, such as burndown charts, are maintained and accessible to the team and stakeholders.
• Facilitates and supports the Scrum Team in continuous improvement efforts, including adjustments to processes and practices.
• Ensures that the Scrum framework, including roles, events, and artifacts, is understood and followed by the Scrum Team.
• Assists the team in understanding and using Agile metrics to track progress and identify areas for improvement.
• Provides training and guidance to the team and stakeholders on Agile principles, Scrum practices, and roles.
• Ensures the Agile team meets its commitments and enables an environment where the team feels safe to push the boundaries of learning and growth.
• Removes impediments blocking the team's progress.
• Coordinate with other teams including other Scrum Leads, Agile Coaches, and Release Train Engineers.

Job Requirements

• Sufficient technical knowledge to understand the work being done by the development team, not necessarily coding skills
• Understanding of Agile metrics and analytics to track progress, measure team performance, and identify areas for improvement
• Ability to identify and manage risks associated with project delivery and team dynamics
• Effective communication skills to interact with team members, stakeholders, and management, ensuring transparency and understanding

Decision Authority

• Leads projects or work streams independently and contributes to their planning
• May act as professional expertise information resource for colleagues in own area, advising on a particular topic with a degree of authority
• Requires advanced problem-solving skills involving filtering, interpretation and validation of dynamic information
• Works independently, receives minimal guidance
• May coordinate resources for a small team and contribute to the effectiveness of their contributions to the broader area

Skills

• Agile Methodology
• Scrum Framework
• Change Management
• Monitoring and Performance Management
• SAFe Methodology
• Facilitation

When You Join Our Team

• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we'll support you in shaping the future you want to see.

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

This job description is not a comprehensive listing of all job duties required for this role. We reserve the right to change these duties or assign additional duties at any time with or without notice.

About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Working Arrangement
Hybrid