Customer Experience and Operations Manager, North Asia

4 days ago

Shanghai, Shanghai, China Aesop Full time CN¥1,200,000 - CN¥2,400,000 per year

Primary Accountabilities

  • Experienced people leader who is responsible for leading change and transformation projects as well as influencing and collaborating with key stakeholders, in order to maintain retail excellence in stores.
  • Ensure the flawless execution of consistent best operation practice and policy across all key areas: Inventory Mgmt, OH&S, InStore Ops, System and Process, Trade
  • Leads the planning, implementation and evaluation of consistent, best practice, and globally relevant customer and store experiences for Retail
  • Follow the ICX and omnichannel road map and drive the implementation plans in each market across Asia
  • Support the store side implementation of retail omni-channel solutions ensuring we have the right resources, guidelines, trainings.
  • Establish new guidelines or trainings when needed
  • Align roles & responsibilities across various functions when projects are rolled out
  • Focus on continuous improvement across all operational aspects of our business including but not limited to: Inventory management, Instore operations processes, Communications, Systems and tools, Store Force (rostering system), OH&S
  • Dedicates time in store to understand critical business needs, creates project briefs and delivers the required change
  • Advocate for Asia system and process needs and work with our global teams to influence the required changes needed for our scale
  • Work with Global, Zone and markets on integration topics when needed
  • Be ensuring Asia retail stores are driving growth while maintaining and excellent level of customer experience in store.

Key Experience, Knowledge & Skills Required

  • Experience in leading, influencing and developing a team
  • Experience in retail operations and continuous improvement
  • Strategic thinking – setting up a function for the future

Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

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