Associate, Responsible Sourcing Client Management

Job ID:42789

Location:LRQA - Hangzhou - Tingli Buildng, LRQA - Shenzhen - Guomao Commerc

Position Category:Client Management

Position Type:Employee Fixed Term

Role: Associate, Responsible Sourcing Client Management
Location:
Our office is Shenzhen, China or Hangzhou, China. This is an in-office position.

About LRQA Sustainability:
LRQA Sustainability is the global leader in ESG, sustainability, and supply chain solutions. We design, build, and manage data-driven sustainability programs with expertise in assessment, advisory, program management, and analytics. With 120+ offices worldwide, we offer a unique opportunity to tackle global challenges and make a lasting impact on communities, people, and the planet. Our clients include some of the world's most innovative and influential companies across sectors like consumer goods, retail, food/agriculture, electronics, renewable energy, and electric vehicles.

Job Overview At a Glance
LRQA is seeking a
Associate
to join our Responsible Sourcing Client Management team, helping to support our clients' social compliance, sustainability, and ESG initiatives. As a key member of a rapidly expanding team, you will play an essential role in shaping and delivering customized sustainability solutions, focusing on responsible sourcing and supply chain management. This position offers the opportunity to work with a diverse portfolio of global corporate clients across multiple industries, ensuring their responsible sourcing assessment programs are on track, impactful, and aligned with their objectives.

As an Associate, you will collaborate closely with clients, internal teams, and key stakeholders to ensure that client requirements are clearly understood, communicated, and met. You will track progress, monitor KPIs, and escalate issues when necessary to ensure successful program delivery.

Key Responsibilities:

• Be the expert in company processes and systems. You will maintain a strong technical knowledge of the market you operate in.
• Create and maintain internal documents and instructions following SOP's and clients' expectations.
• Serve as the primary point of contact for clients, ensuring their social compliance and sustainability needs are met across all stages of engagement.
• Monitor daily progress of assessment services for clients, identifying potential risks and proactively addressing any issues with internal teams and clients.
• Deliver client-facing communication, including reports, presentations, and updates, to ensure expectations are managed and met.
• Act as a liaison between clients and internal teams to align service delivery with client needs, ensuring smooth execution of projects.
• Escalate and address any delays or service challenges, working collaboratively with teams to develop corrective action plans.
• Provide up-to-date tracking reports and records for clients on a regular basis.
• Address client queries related to service delivery, scheduling, reporting, and TATs through regular communication and meetings.
• Prepare and present quarterly KPI reports, tracking key metrics and performance indicators for clients.
• Contribute to onboarding processes for new clients, ensuring smooth transitions and program integration.
• Participate in client meetings and events, fostering strong relationships and supporting broader client success initiatives.
• Be an ambassador for One LRQA, working with colleagues from other functions and disciplines, to remove barriers to success.

Qualifications:

• Bachelor's degree with 2-4 years of experience, including at least 2 years in ethical sourcing, social compliance, or a similar field, either within a brand/retailer or service provider.
• Proven track record in client-facing roles, particularly in a commercial environment, with experience managing KPIs, reporting, and program delivery.
• Excellent written and verbal communication skills in English. Additional languages are an advantage.
• Highly organized, detail-oriented, and capable of working independently with minimal supervision.
• Strong sense of urgency, responsibility, teamwork, and accountability.
• Experience in a global operating environment is preferred, with the ability to manage cross-functional relationships across diverse cultures and time zones.
• Strong analytical and problem-solving skills, with the ability to process and interpret quantitative data.
• Passionate about sustainability, social responsibility, and environmental issues.
• High emotional intelligence, with the ability to work autonomously and adapt to fast-paced, dynamic environments.
• Self-motivated with excellent time management, planning, and prioritization skills, able to handle multiple tasks simultaneously.
• Able to work across different time zones and attend meetings outside of regular working hours when necessary.
• Positive attitude and constructive problem solver.
• Proficiency in Microsoft Office programs
• Social auditing background a plus.

Compensation:
LRQA offers a competitive salary and benefits package based on experience and qualifications.

How to Apply:
Please submit your CV and cover letter in English
, outlining your interest in the role and availability. Applications will be reviewed on a rolling basis.

At LRQA we focus on developing an enabling environment. One in which our people can flourish and succeed, by delivering insightful and innovative solutions to our clients while remaining knowledgeable and good partners.

Our workforce is made up of many individuals with unique skills, values, backgrounds and experiences. As an equal opportunities' employer, we value diversity in our workforce and foster an environment that promotes inclusion, recognizing the organizational capability and business performance that diversity brings.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. ( Group entities ).

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