Service Leader

2天前

ShangriLa, 中国 Shangri-La Group 全职

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JEN Hangzhou By Shangri-La

COMPANY INTRODUCTION

Nestled in the Gongshu District, JEN Hangzhou By Shangri-La is a distinctive landmark that seamlessly blends historical charm with contemporary design, having been thoughtfully renovated from 9 industrial heritage buildings. Currently in its pre-opening phase, the hotel is set to open soon. Boasting an exceptional location, it offers immediate access to Subway Line 5 and is just a 15-minute drive from Hangzhou East Railway Station. Renowned attractions such as West Lake and Xixi Wetland Park are also within a convenient 30-minute drive, ensuring effortless exploration of the city's highlights. As a key component of a large-scale mixed-use development, the hotel is surrounded by a vibrant mix of retail, office, and residential spaces, offering guests a diverse and enriching urban experience.

We are looking for a Floor Supervisor with following duties and requirements:

As a Floor Supervisor, we rely on you to:

1、Oversee daily operations of hotel guest room floors, including supervising room cleaning, linen replacement, and amenities replenishment to meet service standards.

2、Supervise the floor team (e.g., room attendants, floor attendants), assign daily tasks, conduct on-site guidance, and ensure efficient work execution.

3、Conduct random inspections of cleaned guest rooms and floor public areas, verify cleanliness and facility integrity, and follow up on rectification of substandard items.

4、Coordinate with front office and housekeeping department to prioritize room cleaning tasks, ensure timely room readiness, and handle guests’ special requests on the floor.

5、Manage floor supplies (e.g., cleaning agents, linen, amenities), monitor inventory levels, and report shortages or excesses to superiors promptly.

We are looking someone who:

1、Technical secondary school education or above, with experience in hotel housekeeping or floor management preferred.

2、At least 2 years of working experience in hotel guest room operations, familiar with room cleaning processes and hygiene standards.

3、Proficient in identifying common guest room facility issues and able to guide staff on standardized handling methods.

4、Strong communication and coordination skills, able to cooperate with cross-departmental teams and effectively communicate with guests.

5、Responsible and detail-oriented, able to adapt to shift work and handle emergency cleaning tasks.

If you are the right person, what are you waiting for? Click the apply button now

By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection)

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