Client Support Specialist
Help Our Clients Succeed and Succeed with Them
Our mission is to help IT buyers save time and money. We do this by making IT purchasing simple and transparent. This mission has stood the test of time for more than 20 years, unchanged. Markit is a leading international company, offering IT purchasing solutions in 50 countries (and growing fast). Hundreds of Fortune 500 and Forbes Global 2000 companies choose Markit as their IT purchasing partner.
As a Client Support Specialist at Markit China, you are the day-to-day heartbeat of our client relationships. You keep orders moving, clients informed, and back-office operations running smoothly. This is a hands-on, high-ownership role where your attention to detail and proactive communication directly shape the client experience.
- 1–3 years of experience in customer service, operations, or a similar client-facing support role.
- Excellent written and verbal communication skills in Mandarin and English.
- Hands-on experience with a CRM system (e.g. Salesforce, HubSpot, or similar).
- Proficiency with MS Office tools.
- Strong organisational skills and attention to detail — you can juggle multiple open cases without dropping the ball.
- A proactive mindset: you flag issues early and follow up without being asked.
- Experience in IT, tech, or B2B is a plus but not required.
- Based in Shanghai.
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