RMA Specialist

Job Description
Essential Functions:
• Fulfill RMA, Sales Loaner, and TIBI order requests as assigned by the Supervisor, RMA
• Receive returned RMA, Sales Loaner, credits, and TIBI orders by Supervisor RMA,
• Support ongoing continuous improvement activities within the Service and Repair department
• Manage and expedite sensitive RMA requests from the Quality team
• Maintain product services inventory (finished goods, end of life inventory, sales loaner inventory) and participate in inventory cycle counts and reconciliation
• Actively participate in ongoing RMA projects Knowledge Skills & Abilities:
• Ability to perform basic tasks in relation to RMA process flows with guidance from senior team members
• Ability to collect data as required for RMA analytics
• Understanding of Lean concepts and tools to support continuous improvement initiatives
• Ability to perform in a fast-paced, rapidly changing, goal-oriented, and time-sensitive environment
• Strong organizational skills with the ability to manage task priorities and deadlines effectively.
• Strong written and verbal communication skills
• Proactively handle email communications
• Self-motivated with the initiative to identify and address needs independently Minimum Education and Experience
• A bachelor’s degree in business or supply chain management is strongly preferred.
• 1-2 years of experience
• Proficiency in MS Office Additional Job Description