Lead Engineer, Product Launch Engineerig, Transport
2 weeks ago
Shanghai, 中国
高意通讯（深圳）有限公司
全职
¥18,000 - ¥22,000 临时
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该职位来源于猎聘 Job Requirements
Education:
• Bachelor degree of CS, EE, Optic communication or related majors
Experience:
• 5+ years working experience in optical fiber communication companies as technical support engineer, software development engineer or system verification engineer.
• Experience on field issue investigation or RMA investigation on OTN products.
• Experience in product development is preferred. Special
Skills:
• Solid knowledge on DWDM and OTN
• Have good communication and negotiation skills
• English is fluent
• Strong logic reasoning ability
• Basic software/script development capability
• Creative, analytical and structured problem solving capabilities
• Should be able to work and deliver on aggressive schedule
• Self-starter, highly motivated, dedicated and teamwork oriented Competencies: Individual Contributor Adaptability, Customer Focus, Innovation, Planning and Organizing, Problem Solving, Decision Making and Continuous Improvement, Professional and Technical Knowledge and Skills, Reliable and Dependable, Results Oriented, Teamwork and Positive Relationships, work standards/quality/details Job Element Wt % Specific Duty 1) Technical support to customer 60%
• Quick responsible for full-time technical support to solve technical related issues and respond corresponding requirements for product application; B) Work with internal support team for the failure analysis once field issue or RMA happened; C) Work with MKT/Quality team to clean up technical tasks for customer satisfactory; D) Work with TSS team for new product implementation. Provide technical training for installation and maintenance; 2) Software System verification on new products 30%
• Work with software team and system verification team to test the new product, and clear understand the software features of new product; B) Documentation of software manual from technical support perspective C) Provide valuable feedback or suggestion to software development team from field application perspective 3) Technical training 10%
• Provide training for both internal TSS team and external customer
Education:
• Bachelor degree of CS, EE, Optic communication or related majors
Experience:
• 5+ years working experience in optical fiber communication companies as technical support engineer, software development engineer or system verification engineer.
• Experience on field issue investigation or RMA investigation on OTN products.
• Experience in product development is preferred. Special
Skills:
• Solid knowledge on DWDM and OTN
• Have good communication and negotiation skills
• English is fluent
• Strong logic reasoning ability
• Basic software/script development capability
• Creative, analytical and structured problem solving capabilities
• Should be able to work and deliver on aggressive schedule
• Self-starter, highly motivated, dedicated and teamwork oriented Competencies: Individual Contributor Adaptability, Customer Focus, Innovation, Planning and Organizing, Problem Solving, Decision Making and Continuous Improvement, Professional and Technical Knowledge and Skills, Reliable and Dependable, Results Oriented, Teamwork and Positive Relationships, work standards/quality/details Job Element Wt % Specific Duty 1) Technical support to customer 60%
• Quick responsible for full-time technical support to solve technical related issues and respond corresponding requirements for product application; B) Work with internal support team for the failure analysis once field issue or RMA happened; C) Work with MKT/Quality team to clean up technical tasks for customer satisfactory; D) Work with TSS team for new product implementation. Provide technical training for installation and maintenance; 2) Software System verification on new products 30%
• Work with software team and system verification team to test the new product, and clear understand the software features of new product; B) Documentation of software manual from technical support perspective C) Provide valuable feedback or suggestion to software development team from field application perspective 3) Technical training 10%
• Provide training for both internal TSS team and external customer