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Network Engineer

1 month ago

Shanghai, China Yun Jie Business Information Consulting (Shanghai) Co., Ltd Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Your Responsibilities

· Engineer for regional customers supporting Ciena products and applications

· Expert customer-facing primary contact for advanced technical issues; be capable of addressing large majority of customer questions

· Support the engineering of Ciena network system solutions

· Implements upgrades of Ciena Equipment on Customer’s In-Service networks without impacting the services provided to the end user. Includes, yet is not limited to, Channel Adds, Node Insertions, Traffic Migrations, HW/SW Upgrades, Network Management installation and upgrades

· Plan, develop and execute on Customer modernization plans for evolving customer networks via custom methods of procedure.

· Ensure proposed designs and/or solutions are technically viable and meet customer requirements.

· Own the delivery of Network Engineering documentation for Customers via the Detailed Network Design service offering.

· Hold customer reviews and drive dry-runs of custom methods or procedure prior to field execution

· Oversees and guides all field activity related to the execution of custom methods of procedure. Validates that the actions taken by the assigned field personnel are executed properly as per the steps detailed in the custom method of procedure.

· Ensures the Customer’s network is operating in a stable state as designed before, during and after Maintenance Window activities. Verifies that no additional alarms exist on the network subsequent to completion of procedure.

· Performs network audits or diagnostics either as a stand-alone service or as a precursor to implementation of reconfiguration activities.

· Acts as a consultant related to network design and reconfiguration methodology and implementation when requested

· Develops configuration as well as service-layer and infrastructure-layer provisioning engineering documentation for packet networking devices

· Design, lead and execute user acceptance testing (UAT) producing detailed test-plan’s and acceptance criteria.

· Carry out, and lead, customer funded, software validation testing. Develop detailed test-plan, entry and exit criteria, results analysis and agreed sign off criteria.

· Carry out, customer funded, solution validation testing including as appropriate 3rd party interoperability testing.

· Design, develop & test bespoke templates & scripts, for Ciena customers.

Minimum Qualifications

· Bachelor Degree in Engineering or related field.

· Fluent in English and Mandarin. Able to communicate effectively (both verbal and written) with colleagues overseas in English.

· A minimum of 10 years of working experience in a network support role, 7 of these years of which would be spent supporting large Optical and/or Packet transport networks on site and via phone

· Must be able to support complex and high-profile customer base.

· Practical knowledge of L1/L2 technologies: Ethernet, DWDM, ROADM, OTN and NMS

· Experience with routing and switching technologies: TCP/IP, BGP, OSPF, ISIS, MPLS (L2 & L3 VPN), MPLS-TP, Switching technologies (VLAN/Trunking, STP,RSTP,VSTP)

· Working experience with traffic generators and network protocols analysis tools

· Strong problem solving skills, applicable to large and complex network scenarios

· Strong customer management and customer service skills

· Excellent communication and presentation skills

· Diplomacy and good customer facing skills to understand effectively address sensitive customer situations

· Capable to perform as a team member and independently with minimal supervision

#LI-SM

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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an   Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.

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