Supervisor - Core

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Dalian is situated in the beautiful coastal city of Dalian, nestled in the heart of the Donggang CBD in Northern China. Adjacent to the bustling Renmin Road business district and the International Conference Center, this vital hub encompasses important industries such as business, finance, information, headquarters economy, and tourism sightseeing, marking it as a significant economic core area in Dalian. The hotel features six distinctive restaurants and bars, located on the first floor and floors 39 to 41. These diverse establishments encompass Chinese, Western, and Japanese culinary styles, along with an exquisite bakery, a specialty bar, and a lobby lounge with skyline views, offering an indulgent city lifestyle.

The Four Seasons Hotel Dalian is looking for talent who shares a passion for excellence and who infuse enthusiasm into everything they do.
大连四季正在寻找你 - 对工作具有极大的热情，热爱你所从事的职业。

We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:
我们聘用勤奋上进的人才作培训，在一个能令他们尽展所长的工作环境下, 让他们发挥出类拔萃的工作表现。我们的企业文化孕育了成功的事业，并给予多方面的回报。我们希望我们的同事能够:
Commitment to supportive teamwork and open communication
拥有良好的团队合作精神，并畅所欲言的沟通
Responsibility for ongoing enhancement of their skills and performance
持续的提高他们的工作技巧和表现
Recognition of personal accountability for their own actions and the outcomes of those actions
能够意识到自己行为所代表的责任及会导致的后果
An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company
充分了解自己行为会对客人、同事以及公司的形象产生的影响

Join Our Team加入我们
We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."
Four Seasons Hotel Dalian provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
我们的信念，首重于如何互相对待，彼此树立榜样, 在与宾客，商业伙伴和同事间的交往之中，我们致力寻求互相沟通谅解的方式，也希望能夠得到别人同样的对待
四季酒店向员工提供和客人一样的关怀，四季酒店从 1998 年起。获“财富”杂志评为一百家最理想的工作机构之一。

Key Responsibilities 主要工作职责

1.Supervises Core department operation and workflow to maximize guests' satisfaction.
2.Supervises and guides Service Associate – Communications to ensure that hotel policies and procedures are adhered to.
3.Ensures all interactions with guests are handled professionally and with care adhering to hotel policies and procedures.
1.监督预定通讯部的日常运营及工作流程，最大可能地满足客人需求。
2.监督及指导员工的服务，确保遵循酒店的规章制度。
3.确保与客人之间专业的交流，同时遵循酒店的规章制度。

Preferred Skill and Qualification 任职要求

1.College graduate or Certificate
2.At least have one year related working experience.
3.Requires reading, writing and oral proficiency in the English language.
4.Good Communications skills and Computer skills
1.大学或相关学历。
2.至少1年以上预订部/总机主管工作经验。
3.熟练的英语口语、书写及阅读能力。
4.良好的沟通及电脑使用能力。

Learn more about what it is like to work at Four Seasons – Visit us:
想要了解更多，请登录以下网站并关注我们：
四季酒店官网职业机会：

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