MS Exchange Engineer
6 months ago
Job Description:
Responsibilities:
Printer and platform condition and evaluation with adjustments and alignments as necessary Performing functional and quality checks of individual units that includes disassembly and assembly Cleaning and lubrication of individual components Documentation of maintenance services and delivery of malfunction reports Advisement of maintenance activities and issues to the Government Application of software upgrades and patches Adherence to a schedule for preventative maintenance Remediation of Service Now tickets associated with operations and maintenance service and activity tasks. Support for demonstrations and testing as required Printer and platform support during scheduled upgrades to customer network and applications and testing support for new books and machine optimizations Maintaining sufficient consumables and parts inventory to support remedial and preventive maintenance requirementsRequirement
Degree BE/B.Tech/MCA in IT/Computer Science/ Electronics & Communication/Electronics or higher/Diploma in Computer Science Fluent English speaking Printer Automation supports: Konica Minolta, Ricoh, Canon, Sharp, Lexmark, HP etc. (Certification and/or hands-on experience with one or more of these product lines is required.) Excellent communication skills, verbal and written; strong customer service skills. Must have strong ethics and work as an effective, collaborative team member. A self-starter with the ability to work extra hours as necessary and during peak periods. Mechanical and Electrical Mindset职责:
•打印机和平台的状态及评估,根据需要进行调整和对齐
•对单个单元进行功能和质量检查,包括拆卸和组装
•对单个组件进行清洁和润滑
•编写维护服务文档并提交故障报告
•向政府部门提供维护活动和问题的建议
•应用软件升级和补丁
•遵循预防性维护的时间表
•修复与操作和维护服务及活动任务相关的Service Now工单
•按需提供支持进行演示和测试
•在计划对客户网络和应用程序进行升级时提供打印机和平台支持,以及为新书和机器优化提供测试支持
•维持足够的耗材和零件库存,以支持补救性和预防性维护需求
要求:
•IT/计算机科学/电子与通信/电子学领域的BE/B.Tech/MCA学位或更高/计算机科学文凭
•英语流利
•打印机自动化支持:Konica Minolta、Ricoh、Canon、Sharp、Lexmark、HP等(需要具有这些产品线中的一个或多个的认证和/或实践经验)
•优秀的沟通技巧,包括口头和书面;出色的客户服务技能
•必须具有良好的职业道德,并能作为有效的协作团队成员工作
•自我驱动,能够在必要时和高峰期间加班
•具备机械和电气思维
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