Sea logistics ISC Operational Care Supervisor

1 month ago


Shenzhen, China Kuehne+Nagel Full time
Sea logistics ISC Operational Care Supervisor

Shenzhen, Guangdong, China | Frachttransport und Kundenservice | CN2103882

You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.


Your role

You are responsible for the delivery of operational excellence through your Operational Care (OCC) team by providing leadership + direction, while continuously optimizing production costs. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.


Your responsibilities

-To qualify + enter customer orders into the operational execution process.

- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.

- To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.

-To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.

- To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.

-To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness +productivity.

- To document, resolve, analyze all complaints, then identify, share + eliminate root causes.

- To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).


Who we are looking for

-Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success.

-You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.



  • Shenzhen, China Kuehne+Nagel Full time

    Sea Logistics operational care manager, exportShenzhen, Guangdong, China | Frachttransport und Kundenservice | CN2115415You will be joining our Operational Care Team to add your leadership expertise + skills to the delivery of Operational Excellence.Your roleYou are responsible for the delivery of operational excellence through your Operational Care (OCC)...


  • Shenzhen, China Kuehne+Nagel Full time

    Sea Logistics Operational Care Manager, ExportShenzhen, Guangdong, China | Frachttransport und Kundenservice | CN2039421You will be part of our Project Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.Your RoleYou are responsible for the delivery of operational excellence through your team of operational...


  • Shenzhen, Guangdong, China Kuehne+Nagel Full time

    Job Title: Sea Logistics Customer Care ManagerAbout the Role:We are seeking a highly skilled and experienced Customer Care Manager to lead our Sea Logistics Customer Care Team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring the highest level of customer satisfaction.Key Responsibilities:Lead and...


  • Shenzhen, Guangdong, China Kuehne+Nagel Full time

    Sea Logistics Operational Care Manager, ExportShenzhen, Guangdong, China | Freight Transport and Customer Service | CN2115415Your leadership expertise will drive the delivery of operational excellence through your OCC team.Your Role:Deliver operational excellence through high-quality shipment management for export services.Support collaboration between...


  • Shenzhen, Guangdong, China Kuehne+Nagel Full time

    Sea Logistic LCL Operational Care SpecialistShenzhen, Guangdong, China | Frachttransport und Kundenservice | CN2121660You will be part of our Operational Care team, adding your expertise + skills to the delivery of operational excellence.Your RoleYou will be responsible for enabling transport activities by executing less-than-container load (LCL) operations...


  • Shenzhen, Guangdong, China Kuehne+Nagel Full time

    Sea Logistics Operational Care Manager, ExportShenzhen, Guangdong, China | Frachttransport und Kundenservice | CN2039421You will be part of our Project Logistics team, adding your expertise + skills to the delivery of customer + operational excellence.Your RoleYou are responsible for the delivery of operational excellence through your team of operational...


  • Shenzhen, China Kuehne+Nagel Full time

    Sea Logistic LCL Operational Care SpecialistShenzhen, Guangdong, China | Frachttransport und Kundenservice | CN2121660You will be part of our Operational Care team, adding your expertise + skills to the delivery of operational excellence.Your RoleYou will be responsible for enabling transport activities by executing less-than-container load (LCL) operations...


  • Shenzhen, China Kuehne+Nagel Full time

    Sea Logistics Customer Care SpecialistShenzhen, Guangdong, China | Frachttransport und Kundenservice | CN2121652You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.Your roleYou will support customers by providing helpful information, answering questions, + responding to complaints.Utilizing your...


  • Shenzhen, China Kuehne+Nagel Full time

    Sea Logistics Customer Care ManagerShenzhen, Guangdong, China | Frachttransport und Kundenservice | CN2105671You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.Your RoleYou will be responsible for leading, directing + optimizing your customer care team (CCL) to continuously provide...


  • Shenzhen, China Kuehne+Nagel Full time

    Sea Logistics Pricing SpecialistShenzhen, Guangdong, China | Frachttransport und Kundenservice | CN2116942You will be part of our Operational Care Team, adding your leadership expertise + skills to the delivery of operational + customer excellence.Your roleYou will be responsible for setting margins for pricing requests, ideally across all trades, taking a...


  • Shenzhen, China Kuehne+Nagel Full time

    Sea Logistics Sales RepresentativeShenzhen, Guangdong, China | Frachttransport und Kundenservice | CN2111216You will be joining our Customer Care Team to add your expertise + skills to the delivery of customer excellence.You RoleYou will focus on developing + diversifying business in line with financial + volume targets. You will do this by working...


  • Shenzhen, Guangdong, China Kuehne+Nagel Full time

    Sea Freight Operations SpecialistAbout the RoleWe are seeking a seasoned Sea Freight Operations Specialist to join our Project Logistics team, where you will leverage your expertise to drive customer and operational excellence.The successful candidate will be responsible for delivering operational excellence through a team of operational care specialists,...


  • Shenzhen, Guangdong, China Kuehne+Nagel Full time

    Sea Logistics Sales Representative OpportunityWe are seeking a skilled sales professional to join our Customer Care Team at Kuehne+Nagel. As a key member of our team, you will be responsible for developing and diversifying our business in line with financial and volume targets.Key Responsibilities:Identify, qualify, and nurture sales prospects to close...


  • Shenzhen Shi, China Kuehne+Nagel Full time

    JOB DESCRIPTION You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence. Your role You will be enabling transport activities by executing bookings, entering orders + generating all required export documentation while liaising with our Customer Care Specialists to ensure all requirements are...


  • Shenzhen, Guangdong, China Kuehne+Nagel Full time

    Sea Logistics Pricing SpecialistAbout the RoleWe are seeking an experienced Sea Logistics Pricing Specialist to join our Operational Care Team. As a key member of our team, you will be responsible for setting margins for pricing requests and executing pricing strategies.Main ResponsibilitiesMaintain and strengthen carrier relationships on operational levels...


  • Shenzhen, Guangdong, China Kuehne+Nagel Full time

    Job Description:As an Operational Excellence Manager, you will play a key role in delivering customer and operational excellence in our Sea Logistics team. Your expertise and skills will be instrumental in driving continuous improvement and cost optimization across the organization.Your Responsibilities:Qualify and enter customer orders into the operational...


  • Shenzhen, Guangdong, China Kuehne+Nagel Full time

    Logistics Excellence Manager - ExportKuehne+Nagel | Competitive Salary: $120,000 - $180,000 per annum | Shenzhen, Guangdong, ChinaAbout UsKuehne+Nagel is a leading global logistics company that prioritizes operational excellence.About the RoleWe are seeking an experienced Logistics Excellence Manager to join our team in Shenzhen, China. This role will be...


  • Shenzhen, Guangdong, China Kuehne+Nagel Full time

    About the Role">We are seeking a skilled Global Operations Supervisor to join our Sea Logistics team at Kuehne+Nagel.This is an exciting opportunity to take on a leadership role and contribute to the delivery of customer and operational excellence in our global supply chain network.Key ResponsibilitiesTo oversee the operational execution process, ensuring...


  • Shenzhen, Guangdong, China Kuehne+Nagel Full time

    Customer Support for Sea Logistics OperationsKuehne+Nagel, Shenzhen, ChinaWe are seeking a skilled customer support professional to join our team in Shenzhen, China. As a Customer Support Specialist for Sea Logistics Operations, you will play a key role in delivering exceptional customer service and ensuring the smooth execution of logistics operations.Your...


  • Shenzhen, Guangdong, China APL Logistics Full time

    Job Purpose:This role involves working closely with the regional engineering and sales development teams to engineer opportunities into customized supply chain solutions. The ideal candidate will analyze the effectiveness of operations, design optimal logistics solutions, and work with regional business development teams to develop detailed proposals.Key...