Head of Emerging Technologies
7 months ago
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
We are currently seeking an experienced professional to join our team in the role of Head of Emerging Technologies.
Business: Global Ops & Automation IT
Principal responsibilities
• Provide technical leadership across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities typically being deployed to resolve the most challenging and/or impactful projects or deliveries
• End to end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey
• Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service’s direction.
• Establish a digital environment and automate processes to minimize variation and ensure predictable high quality code and data.
• Create technical test plans and records, including unit and integration tests, within automated test environments to ensure code quality.
• • Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end to end journeys, ensuring they have an excellent domain knowledge.
• Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release / change.
• Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team,
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
• Responsible for automating the continuous integration / continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement.
• Keep up to date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable
• Work with industry groups/peers and vendors outside of HSBC to establish and maintain HSBC's involvement and influence in the engineering space.
• Promote innovation and adoption of cutting edge specialist technologies and practices with the domain and across HSBC
• Work with the Engineering Practice to promote development of engineers through coaching, and mentoring.
• Identify as an authority for specific engineering disciplines providing steer/assistance to programmes or projects that require it.
Strategy and Innovation
• Define and drive the bank's strategic vision for Generative AI, Machine Learning, and Document Processing
• Automation in alignment with business goals and industry trends.
• Identify emerging technologies, evaluate their potential impact, and recommend their integration to maintain the bank's competitive edge.
Leadership and Team Management
• Lead a team of talented data scientists, AI engineers, and technology specialists, fostering a collaborative and innovative work environment.
• Provide mentorship, coaching, and professional development opportunities to ensure team members' growth and performance excellence.
Technology Implementation
• Collaborate with cross-functional teams, including IT, data governance, legal, and compliance, to ensure seamless integration and adherence to regulatory standards.
• Oversee the end-to-end development and deployment of AI solutions for document processing automation, fraud detection, customer insights, and more.
Research and Development
• Stay abreast of the latest advancements in AI, ML, and Generative AI technologies, conducting thorough research to assess their applicability to the bank's operations.
• Explore partnerships with universities, research institutions, and tech vendors to foster innovation and stay ahead of the curve.
Project Management
• Lead the design, execution, and management of projects related to AI and ML-based solutions, ensuring timely delivery, resource allocation, and effective communication.
Stakeholder Engagement
• Collaborate with business leaders, internal teams, and external partners to understand their needs, gather requirements, and translate them into actionable technology solutions.
• Provide regular updates, reports, and presentations to executive leadership on project progress, outcomes, and strategic recommendations.
• A master's or PhD degree in Computer Science, Data Science, or a related field. MBA is a plus.
• Minimum 5 years of experience in leading AI, ML, and emerging technology projects, preferably within the financial services sector.
• Proven track record of successfully implementing AI and ML solutions, with a focus on Generative AI and document processing automation.
• Strong understanding of AI ethics, data privacy, and regulatory compliance.
• Exceptional leadership and team management skills, with the ability to inspire and drive innovation.
• Excellent communication and interpersonal skills to collaborate effectively with technical and non-technical stakeholders.
About HSBC Technology China
We develop, implement and support software and IT services and processes that allow HSBC to remain at the forefront of high-quality banking systems.
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