Clinical Applications Specialist

Found in: Talent CN S2 - 1 week ago


Hangzhou, China CN20 Alcon (China) Ophthalmic Product Co. Ltd Company Full time

The Clinical Applications Specialist position is responsible for training customers (Surgeons and Staff) on the
approved utilization of Alcon products to ensure safe and appropriate use for optimal patient outcomes.

Provide technical and clinical training, education and ongoing clinical support to train surgeons and
Operating Room (OR) staff on the approved use and application of Alcon’s Cataract and Refractive
Surgical Device products.
Provide on-site and/or remote clinical application support to customers by providing scientific and
technical information in response to inquiries regarding approved use of Alcon medical devices.
Ensure successful implementation of all equipment and software upgrades at clinical sites for all
relevant devices.
Provide clear and accurate documentation of each site visit via a standardized reporting mechanism
(CRM Tool) within 48 hours of completion of the visit.
Identify and report all adverse events and device deficiencies to Medical Safety per company
protocol.
Refer inquiries related to unapproved uses of technologies.
Address reports of Adverse Events requiring root cause analysis and requests for feedback/input
from physicians as requested by Clinical Applications management in cooperation with Medical
Safety, as appropriate.
Collaborate as appropriate with Field Service Engineers to support clinical sites on new
installations, site support and trouble shooting.
Collaborate as appropriate with the Field Service team and Sales Reps to ensure clinical training is
scheduled for new installations and needs for ongoing surgical support.
Provide constant feedback to R&D via approved communication plan on clinical performance of
products.
Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and
Ethics and Compliance Guidelines.
Attend and support Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs
as requested by Clinical Applications management.
Assist with convention demonstrations as deemed appropriate by management per SOPs.
Achieve clinical certifications to meet requirements and scope of responsibilities.


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