Service Engineer-PSS-Tianjin
4 weeks ago
In This Role, Your Responsibilities Will Be:
Perform the service at customer's site effectively. Prepare and submit field service report and time sheet for customer's approval. The service scope includes system troubleshooting, upgrade, start-up & commissioning, maintenance and application development. Execute system expansion/upgrade projects accordingly to PMO process. Support customer on site system operation/maintenance training. Respond to technical call support request and track for call close timely Cooperate with the Global Service Centre (GSC) to escalate outstanding system issues and track for solutions and root cause. Support LCC Sales team on technical clarification per necessary. Seek the LCC sales opportunities; maintain the close relationship with responsible customers. Promote DeltaV Guardian/Foundation Support activities to improve customer’s understanding and adoption on such value added service function. Keep learning on Knowledge Base Articles (KBA) regarding product applications and sharing experience with team members. Support the process of parts failure test and warranty replacement. Complete other jobs assigned by supervisor/manager.Who You Are:
You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain.
For This Role, You Will Need:
Degree in industrial automation/Process control engineering Fluent reading & writing skills in both English and Chinese. Technical knowledge of Process Automation products, experience with DeltaV system application. Experience in DCS/PLC engineering, services and maintenance. Strong Computer proficiency. Capable and willing to work independently and handle multiple tasks with minimum supervision. Occupational Health and safety acumen.Preferred Qualifications that Set You Apart:
Willing to take domestic and oversea travel, even at short notice for emergency services.Our Offer To You:
By joining Emerson, you will be given the opportunity to make a difference through the work you do.
Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets . We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.
We are committed to creating a global workplace that supports diversity, equity and embraces inclusion .
We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.
We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.
Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.
Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent.
Our Commitment to Diversity, Equity & Inclusion
At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.
This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our and about .
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