CQ supervisor

Job Description

Essential responsibilities and duties [LL1] 

管理客户现场服务小组，保证客户正常生产（ 包含质量，工程），负责反馈并及时处理售后员工和客户的抱怨信息，及时回复客户问题分析报告（8D）以及售后退货零件的分析、申诉，跟踪验证措施的有效性，正常维护客户关系，确保并提高客户满意度。Manage one GAP ，ensure customer normal product ( including Quality and PC&L),In charge of feed back and treat customer information，include problem sloving report(8D),analyze the warranty and returned.ensure customer’s good satisfaction.

主要职责The main missions of the role are:[LL2] 

以佛吉亚的道德规范和管理规范为基本商业行为准则和道德及管理指南约束自身及合作伙伴。The Code of Ethics and The Code of Management are the fundamental rules of business conduct and ethica&management guidelines applicable to all Faurecia employees and partners.[LL3]  确保好的绩效及客户满意度，及工厂FES 的展开与相关要求的实施，维护公司荣誉和形象， Ensure customer good performance and satisfaction ,and support plant FES development. 支持CQE问题的解决，推动内部对顾客抱怨信息的沟通和处理，监控相关的纠正措施和行动方案，客户相关报告的审核。Support CEQ to solve the customer’s complaint. Drive the the problem soving internal. Monitor the action implement.Review the report.  跟踪顾客各区域的评审信息（包括FCPA、CAL、FAI、异响和返修区），监控日常巡查行动，确保信息在第一时间获取，并及时有效围堵和沟通，同时搜集并处理顾客不满意但并未上升到抱怨程度的信息，避免问题扩大化，杜绝客户正式抱怨 QR和停线事故的发生。Follow up customer audits information and feed back to Customer Servicer coordinator to ensure the adequate use of our products, hold customer official complain （ QR & Stop line ）. 对客户端售后零件进行统一管理跟踪，协助CQE对市场反馈问题的推动解决

Monitor the returned parts.Support the CQE to solve the problem from the aftersales.

负责监控CQE团队相关指标的达成

In charge of the achievement of CQE team’s KPI

负责售后MOD的人员及CQE总体人员管理（出勤，工作安排等）

Manage the MOD of resident and CQE team which the include the work punching and job assignment .

客户关系的正常维护和负责FES在售后的有效开展

Take leader for FES development in customer service area .

完成领导的临时任务

Finish the temporary job from N

任职资格 Qualifications

理想候选人应具备以下The ideal candidate will have/be:

学历 Minimum education level:

 大学本科以上学历，机械设计相关专业Bachelor’s Degree or above, major in Mechanical Design or related field preferred.

工作经验 Experience : [LL4] 

5年以上质量相关经历，其中3年客户服务工作经验Above 5 years work experience in quality, with 3 year in customer service.

技术及能力 Skills and competencies [LL5] 

能够较熟练的掌握QS五大技术手册Master QS 5 manuals.

熟练撰写8D报告 8D report skill.

熟悉IATF标准，了解ISO标准 。Be familiar with IATF，and know ISO.

英语四级以上水平 English level above CET 4.

诚实守信有责任心，客观公正 Being honest and responsible, Objectivity & Fairness.

有较强的抗压能力Pressure-stress Management

操作办公软件 office software.

管理复杂性Manages Complexity

关注客户Customer Focus.

结果导向Drives Results

与人合作Collaborates with Others

建立有效多样化的团队 Builds Effective and Diverse Teams.

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