Customer Success Manager SH

2 months ago

Shanghai, China goFLUENT Full time

goFLUENT is revolutionizing the language learning market globally, empowering companies to design comprehensive digital training strategies for their employees. Leveraging a unique blend of AI-powered technology, our platform accelerates the language learning process. As a mission-driven SaaS company, we are passionate about ensuring every employee has an equal opportunity to succeed in the workplace, regardless of their native language. With 1000 employees worldwide, we are a truly global organization. Join us and make a meaningful impact every day

Position Overview:

As a Customer Success Manager at goFLUENT China, you will be responsible for building and maintaining strong relationships with our clients. You will play a crucial role in developing and managing ongoing partnerships to ensure a high level of customer satisfaction and loyalty.

What you will do:

1. Collaborate with clients to understand their current and future training needs, challenges, and identify strategies to maximize goFLUENT's impact.
2. Onboard new clients as a goFLUENT product expert, providing guidance and support.
3. Analyze client data and conduct business reviews to drive engagement and satisfaction with the goFLUENT training solution.
4. Identify upsell opportunities to drive growth.
5. Collect and analyze learner feedback to offer improvement suggestions and contribute to the development of our digital solution.
6. Establish yourself as a credible voice in digital learning best practices, providing industry insights, guidance, and recommendations to optimize clients' training performance.


What you will need:

1. A passion for Customer Success with a minimum of 3 years of experience in a B2B company.
2. Thrive in a fast-paced, dynamic environment and adapt easily to change.
3. Organized, methodical, and able to adapt to varied projects.
4. Strong analytical skills.
5. Excellent written and verbal communication skills with a commitment to meeting customer expectations.
6. A team player who values diversity and knowledge sharing in a fast-growing, respectful work environment.
7. Advanced level of English to collaborate with colleagues and clients worldwide.
8. Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM tools. Ability to create and manage documents and presentations is required.


What We Offer:

  1. A dynamic, startup-like experience within the stability of a fast-growing, 24-year-old Swiss-based company.

  2. Opportunities to learn from top executives and visionaries in the learning and language market.

  3. An innovative, international working environment with vibrant team dynamics.

  4. Comprehensive onboarding and mentoring programs to ensure your success.

  5. World-class learning experience as a goFLUENT learner, with the chance to learn one of our twelve business languages.

  6. Exciting team-building events.


goFLUENT China is located in the heart of Shanghai's business district, offering you the chance to develop an international career, work in a fun atmosphere, and build strong relationships with amazing colleagues from around the world.

Are You Ready to Join Our Talented Team?

We are excited to welcome you to the goFLUENT family Apply now and be part of our incredible journey.

  • Customer Success Manager

    1 month ago

    Shanghai, Shanghai, China SAS Full time

    About the RoleThe Customer Success Team at SAS is seeking a highly skilled Customer Success Manager to manage a portfolio of accounts in China. As a Customer Success Manager, you will be responsible for driving adoption, increasing consumption, and retaining customers through a programmatic approach using customer success plans, engagement plans, and...

  • Customer Success Manager

    4 weeks ago

    Shanghai, Shanghai, China Veeva Systems Full time

    The RoleVeeva is expanding its customer success efforts by establishing a Customer Success Management (CSM) team. This team will work alongside product, sales, and services teams to help customers achieve higher levels of success.The Customer Success Manager will provide strategic guidance to named China SFA customers to increase the value they get from...

  • Customer Success Manager

    1 month ago

    Shanghai, China SAS Full time

    Customer Success Manager Job Locations CN-Shanghai Requisition ID 20060835 Job Category Customer Success Travel Requirements Up to 25% We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We’re also a debt-free multi-billion-dollar...

  • Customer Success Manager

    6 months ago

    Shanghai, China Veeva Systems Full time

    The Role Veeva has been investing in customer success since the founding of the company. To further expand these efforts, Veeva is now establishing a Customer Success Management (CSM) team that will work alongside our product, sales, and services teams to help customers achieve even higher levels of success. The Customer Success Manager will provide...

  • Customer Success Manager

    3 months ago

    Shanghai, China Altium Full time

    ⚡️ Why Altium?Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. Constant innovation has created a transformative technology, unique in its spaceMore than 30,000...

  • Customer Success Manager

    3 weeks ago

    Shanghai, Shanghai, China Siemens Mobility Technologies (Beijing) Co., Ltd Full time

         Why Siemens Mobility Technologies?     You will be part of a team that creates the next-generation digital platform in the railway industry, working closely with local mobility technical experts to reshape the future of maintenance and improve efficiency, quality, and safety.     What role will you play?     Overview:This is an...

  • Customer Success Manager

    4 weeks ago

    Shanghai, Shanghai, China Altium Full time

    About AltiumAltium is a leading provider of software for the design, development, and manufacturing of electronic products. Our innovative solutions empower engineers and companies to create innovative products that transform industries.About the RoleWe are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you...

  • Manager, Customer Success

    3 months ago

    Shanghai, China Qorvo Full time

    Responsibilities : Guide customers from project inception to mass production, on how to implement Qorvo's IoT solutions. Your goals are new design wins and reducing time-to-market for customer projects Manage and prioritize your Customer Success team's workload, reporting into the global Customer Success senior manager Collaborate closely with sales,...

  • Customer Success Manager

    1 month ago

    Shanghai, Shanghai, China NielsenIQ Full time

    Job SummaryAs a Customer Success Manager at NielsenIQ, you will be responsible for delivering exceptional customer experiences that drive business growth and loyalty. You will work closely with clients to understand their needs and develop tailored solutions that meet their goals. Your expertise in customer success will enable you to identify opportunities...

  • Customer Success Manager

    1 month ago

    Shanghai, Shanghai, China goFLUENT Full time

    At goFLUENT, we're revolutionizing the language learning market globally, empowering companies to design comprehensive digital training strategies for their employees. Leveraging a unique blend of AI-powered technology, our platform accelerates the language learning process. As a mission-driven SaaS company, we're passionate about ensuring every employee has...

  • Senior Customer Success Manager

    4 weeks ago

    Shanghai, Shanghai, China Qorvo Full time

    As a Senior Customer Success Manager at Qorvo, you will be responsible for guiding customers from project inception to mass production, ensuring they have the necessary support to implement Qorvo's IoT solutions. Your goals will be to achieve new design wins and reduce time-to-market for customer projects.Key Responsibilities:Manage and prioritize your...

  • Customer Success Manager

    5 months ago

    Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. Amazon's Asia Global Selling Existing...

  • Customer Success Manager

    3 weeks ago

    Shanghai, Shanghai, China NielsenIQ Full time

    Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at NielsenIQ. As a key member of our organization, you will be responsible for driving business growth and ensuring customer satisfaction.Key ResponsibilitiesConduct performance reviews for direct reports and provide feedback to develop their skills.Develop and implement...

  • Customer Success Advocate

    3 weeks ago

    Shanghai, Shanghai, China SAS Full time

    About the OpportunityThe Customer Success Team at SAS is seeking a highly skilled Customer Success Manager to drive adoption, increase consumption, and retain customers in China. As a Customer Success Manager, you will serve as the primary point of contact for customers, develop strong relationships, and become a trusted advisor to our customers.Key...

  • Senior Customer Success Manager

    1 month ago

    Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Customer Success ManagerAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide.The Asia Global Selling Existing Seller Management (ESM) team is seeking a results-oriented Customer Success Manager who can learn...

  • Business Development Manager

    5 days ago

    Shanghai, Shanghai, China Copeland Full time

    Company OverviewCopeland, a leading organization in the industry, is seeking an experienced Sales Engineer-PRM-SH to join our team. We offer a competitive salary and excellent benefits.Job DescriptionThe Sales Engineer-PRM-SH will be responsible for building strong relationships with customers, driving primary demand, and instilling our technical advantages...

  • Customer Success Strategist

    1 week ago

    Shanghai, Shanghai, China Veeva Systems Full time

    Veeva Systems is a leading provider of cloud-based software solutions for the life sciences industry. Our mission is to help our customers achieve their goals and improve patient outcomes.About the RoleWe are seeking a highly skilled Customer Success Manager to join our team in San Francisco Bay Area. As a Customer Success Manager, you will be responsible...

  • Customer Success Professional

    1 week ago

    Shanghai, Shanghai, China SAS Full time

    About SASSAS is a leader in data and AI, inspiring customers worldwide to transform data into intelligence. Our debt-free organization is on its path to IPO-readiness, offering a dynamic, fulfilling career with flexibility and world-class employee experience.Job OverviewThe Customer Success Team at SAS seeks a Customer Success Manager to manage accounts in...

  • Sr. Customer Success Manager

    5 months ago

    Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. Amazon's Asia Global Selling Existing...

  • Strategic Customer Success Consultant

    3 weeks ago

    Shanghai, Shanghai, China Veeva Systems Full time

    The RoleVeeva is committed to customer success, and we're establishing a Customer Success Management (CSM) team to work alongside our product, sales, and services teams to help customers achieve higher levels of success.The Customer Success Manager will provide strategic guidance to named China SFA customers to increase the value they get from China SFA,...