服务订单履约管理(Order Fulfillment)

3 months ago

Tianjin, China Lenovo Full time

Description and Requirements

Job descriptions:

1. Strategically design, develop & optimize a best-in-class end-to-end service global parts order fulfillment process from order taking, order processing till order fulfillment according to customer specified delivery dates;

2. Collaboratively working with Global Parts Purchasing and Planning team to drive high hit rate on parts availability at worldwide parts hub upon receiving orders;

3. Effectively manage warehouse and logistics service providers of Lenovo Global Parts hubs and regional Parts hubs to proactively build sufficient material handling capabilities to speedily fulfill the downstream parts orders to regional or country level repair service providers;

4. Establishing order fulfillment operations performance KPIs which will continuously drive the team in E2E customer experience improvement;

5. Support MBG Cost Management to do the cost validation and analysis, drive cost saving opportunities and meet financial target;

6. Work closely with Biz Transformation and IT solutions team in establishing digitalized solution in automating order fulfillment operations and drive organization productivity and errorless and timely order delivery.


工作描述:

1. 根据客户指定的交货日期，战略性地设计、开发和优化端到端全球零件服务订单履约流程；

2. 与全球零件采购和计划团队合作，提高全球零件中心的零件及时性;

3. 有效管理联想全球零部件中心和区域零部件中心的仓库和物流服务商，建立强大的物料支持能力，高效完成不同地区、国家维修服务商的零部件订单;

4. 建立订单履行运营绩效kpi，持续推动团队改善，提高端到端客户体验;

5. 支持MBG成本管理部门进行成本验证和分析，推动成本节约，实现财务目标;

6. 与业务转型和IT解决方案团队紧密合作，建立自动化订单履行操作的数字化解决方案，提高组织的生产力和准确及时的订单交付。


Position Requirements: 

1. Bachelor degree or above; 

2. 1 - 5 years related work experience; 

3. Good logical thinking, sensitive with data, and data analytical skills, related supply chain, services or finance operation environment;

4. Data visualization ability is needed, proficient in Excel, Access, Power BI; and familiar with R, python, SQL tools is preferred; tableau

5. Understanding/knowledge of SAP & Salesforce system is preferred; 

6. Be able to work in a cross-cultural environment, good delivery under high working pressure; 

7. Good communication and presentation skills;

8. Fluent in English (written, oral), international working experience preferred; 

9. Service oriented and customer focused, results driven.


职位要求:

1. 硕士及以上学历;

2. 1 - 5年服务供应链相关工作经验;

3. 良好的逻辑思维能力、数据敏感度和数据分析能力，有供应链、服务或金融运营相关经验;

4. 具备数据可视化能力，熟练使用Excel、Access，熟悉R、python、SQL、BI工具者优先;

5. 熟悉SAP和Salesforce系统者优先;

6. 能够在跨文化环境中工作，在高压力下有良好的交付能力;

7. 良好的沟通和表达能力;

8. 英语流利(书面和口头)，有国际工作经验者优先;

9. 服务至上，以客户为中心，以结果为导向。

Additional Locations : * China - Tianjin - 天津（Tianjin） * China * China - Tianjin * China - Tianjin - 天津（Tianjin）

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