Customer Growth Associate

Found in: Talent CN S2 - 1 week ago


Shenzhen, China Infobip Full time

CustomerOrientation

Build and maintain trusted relationship with assigned clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors).

Serve as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer. 

Meet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics, following with NRR, tier to tier transitions…).

Work closely with Customer Success for existing and future SaaS business. 

In cooperation with TAA, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance).

In cooperation with Revenue Assurance, monitor and take actions to minimalize health risks (actively involve ensuring financial collections and netting).

Analyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximizeGP/revenue.

Internal initiatives

Have an excellent knowledge of Infobip’s internal tools in order tosetup accounts, monitor and troubleshoot client's traffic (Qlik, SU).

Coordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, Technical Account Administration, Platform Operations, Customer Analyst, Procurement, Revenue Assurance). 

Update all activities regarding client engagements and opportunities in dedicated tools (SF).

Continuous Development

Promote team spirit. Help mentor and onboard newcomers.

Participate in continuing education sessions.

Get familiar with Infobip products, platform, and relevant markets.

Get familiar withclient`sbusiness and ways they (can) use Infobip.


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