Guest Services Officer
3 weeks ago
Job Description
Key Role Accountabilities：
1. Report to DM level above or Station Manager if necessary.
向DM 以上汇报， 包括航站经理（如果必要）
2. Lead team to perform & complete the routine tasks as follows:
带领小组执行和完成以下日常运行任务
Supervise and perform the nominated ground handler passenger movement process：Pre-check-in、Check-in、Baggage reconciliation、Departure gate process、Boarding、Flight closing、Reporting.
监控和执行乘客值机全过程，包括行李超重处理，托运行李的检查，航班关闭服务，报表,
Supervise & monitor ramp operations：ARR and DEP ramp movement、Cargo、Engineering、Fuelling、Cleaning、BAH/DPR/OHD
监控机坪操作流程 ，包括动向监测，货物监管，机务监管，油料监管、机场清洁，不正常行李处理、重量分配等
Ensure above all ground handling activities strictly comply our SOP and meet the requirements.
确保以上地面代理提供的各项服务符合公司的运行程序和要求。
Supervise & perform post-flight operations：Banking、Daily service report、Monitor routine operation and administration
监督和执行航班的后续工作，包括银行入账，日常服务报表
Ensure no safety issue during operations and on time performance at station.
确保安全运行及航站的航班准点
Provide timely and accurate monthly station report
根据公司的要求，提供准时有效的报告。
Assist station to achieve daily and monthly task
协助航站经理完成部门既定的目标
3. As secondary in charge of operation team when necessary or duty manager is vacancy（Designated by DM or above）.
如果必要或值班经理不在航站时做为临时负责人管理航站小组日常运作（需由值班经理以上指定）
4. Complete other job assigned by DM level above including station Manager.
按时完成DM及以上管理人员布置的其它工作
Requirements:
1. College degree or above
大专或以上学历
2. Microsoft (word/excel/power point etc) or Google will be a plus
熟悉 Office,通 Google 办公软件更佳。
3. Able to work under shift
适应轮班
4. Good / Excellent English speaking , writing and listening
英语的说写听良好
5. With relevant foreign airlines work experience will be a plus
有相关航空工作经验优先
6. Good / Excellent interpersonal and Team work spirit. Obey management & work assignment
良好的交往能力和团队合作精神,服从管理和工作分配。
7. Good / Excellent communication skills and learning ability
良好的沟通技巧和学习能力
8. Be able to work under pressure and long hours
抗压能力强,吃苦耐劳
9. Honesty, faithfulness, reliability and uprightness.
为人诚实 忠诚 可靠和正直
10. Healthy and capable of handling operations related to aircraft and apron
身体健康，能够胜任航空器及停机坪上的相关业务操作
We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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