Head of OmniChannel

3 weeks ago

Beijing, China Takeda Full time

Description

OBJECTIVE

The role is to lead the efforts to upgrade the customer relationship management foundation, drive the analytics-driven business transformation, and accelerate the business reporting standardization and automation. Meanwhile he/she is to help build business analysis capability and omnichannel innovation capacity.

RESPONSIBILITIES

Develop logics and foundation fit with business transforming needs to upgrade CRM systems Lead the team to integrate sound business processes into CRM to drive effective customer interactions and help track the right business behaviours Design the reporting frameworks and mechanisms to address business needs, help pre-empt business roadblocks and identify business risks / opportunities Build analytics-driven omnichannel platform to enable innovative customer engagement and business content promotion Develop a system and culture for continuous improvement of business data foundation and analytics generation Identify and drive the business-centric behaviour and operating model to continuously drive business upgrade Cultivate team capacity and capabilities with the right balance of technical skills and problem solving mindset

Requirements

A strategic mindset with ability to take business priorities and drive breakthrough solutions with a right balance between details and high-level frameworks Professional background in business analytics and statistics with a good level of industry and business knowledge Able to learn and comprehend complex business situations to develop initiatives / projects with business impact Able to clearly communicate and foster alignment across all levels of the organization Able to influence stakeholders in a matrix organization with a defined business purpose Strong track record of building a cohesive and high-performing team Capable of managing external vendors to foster beneficial relationships

Qualifications & Skills:

Level of Education

Statistics / Marketing / medical / digital background preferred

Master degree is required, and MBA / PhD is preferred

Working Experience in Relevant Field

10+ years experiences in Business Insights, CRM and analytics-driven functions

Consulting background highly preferred

Professional Knowledge and Skills

Relevant certificates in business statistics is a plus

Fluent in English

Locations

CHN - Shanghai - CommercialCHN - Beijing - Commercial

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time

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