Club Coordinators

Found in: Talent CN S2 - 1 week ago

Shanghai, China Hospitality Marketing Concepts Full time

Club Coordinators / Member Services

Hospitality Marketing Concepts ( www.hmcloyalty.com) is the
leading, global provider of digital loyalty solutions to upscale hotels
worldwide. HMC provides a turnkey solution to hotel clients, from the
initial concept and design, to IT deployment, management and ongoing
marketing and member service.

The objective of HMC’s loyalty solutions is to help hotels increase
bottom-line profit, through the recruitment and retention of repeat
customers and lowering the cost of business via direct e-commerce channels.
Member acquisition is primarily through outbound telesales; target members
are managers and owners of small to medium-size business, professionals,
and affluent lifestyle individuals.

HMC has several career opportunities available in Malaysia, Philippines,
Thailand & Vietnam for Club Coordinators / Member Services.

Scope of Work:

Answer client questions about property facilities/services (e.g., hours
of operation, rates and room types, packages, promotions, entertainment,
restaurants etc.) Serve as the point of contact for clients and communicate with them by
phone and email to respond to questions and requests. Responsible for coordinating internally with the sales & hotel team. Interaction with client regarding leads, hotel needs and client needs Monitor, screen, respond to and distribute incoming communications. Coordinates necessary arrangements with hotel relating to sales. Establishes strong relationships with members and hotel employees. Respond to complaints from customers and give after-sales support when
requested. Build a positive working atmosphere.

Experience:

Two or more years of experience working in a hotel, clerical or sales or
previous experience working in a similar role. Successful candidates will
have well-developed interpersonal, analytical and organizational skills,
and the ability to work independently while effectively.

Requirements:

Conscientious, self-motivated and dedicated High level of integrity and loyalty Motivational and positive attitude Skilled in making sales and sales techniques Effective written and verbal communication skills. Strong inter-personal, analytical and organizational skills. A “hands-on” individual who is self-motivated and with an entrepreneurial
spirit. Proficiency in all Microsoft Office products (Word, Excel, Outlook).

Assets:

Working knowledge of standard office administrative practices and
procedures. Excellent customer service skills. Able to effectively communicate in English, in both written and oral
form. Fluent in a second language (regional). Speak with others using clear and
professional language. Background within the hospitality, hotel and travel industry desirable. We offer an attractive compensation package that includes base salary and
generous incentives.

Please forward your full Resume to:

rickmana@clubhotel.com
.
Please note only short-listed candidates will be contacted.

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