Software Support Engineer

3 weeks ago

Guangzhou, China BNI Full time

Job Summary

Job Description

About BNI:

Founded in 1985, BNI is the recognized worldwide leader in business networking. With over 11,000 Chapters meeting every week in more than 77 countries, we have grown to over 315,000 Member-businesses. Strong leaders have tremendous earning potential and unlimited professional development opportunities. This is an exceptional opportunity for the right individual. 

Job Overview:

We are seeking a talented business Software Support Engineer with a focus on system/application supporting/testing and business requirements researching. As a Support Engineer, you need to help partners and users use the system more efficiently/effectively and as required. You will be responsible for ensuring the quality of our software applications through testing. The potential grow into a Business Analyst role exists.

Responsibilities:

Responsible for providing daily support for the use of business software system, quickly respond and solve user issues, and seek assistance from IT and external suppliers as necessary. Record the tickets/logs for system support and update the system knowledge base as needed. Management of business software systems: configuration, users, permissions… As necessary, create operation manuals, training materials and courseware. Train and mentor business team and end users. Provide training and demonstrations to improve the system usage ability of customers/users if necessary. Provide reasonable system optimization suggestions, assist in researching, collecting, analyzing requirements of the business software system. Work closely with the business team to identify the applicability of functions. Work closely with the 3rd party development team to identify and resolve defects. Document and communicate the test results and findings to IT manager. Assist in the launch, tracking, and control of system functions. Collaborate with teammates and 3rd party team to improve testing processes and methodologies. Adhere to all compliance requirements of the company, including but not limited to company information security, conduct in business, interactive dialogue on competition law, and carry out business activities in a legal and reasonable manner

Requirements:

Bachelor’s degree in computer science, information technology, marketing, management, language, or related fields. 2+ years of experience in business software system supporting and remote supporting. 2+ years of experience in software testing. Have experience in training business partners and end users. Strong knowledge of software testing methodologies and techniques. Excellent problem-solving and analytical skills. Good written and verbal communication skills in English. Ability to work both independently and in a team-oriented environment. Strong attention to detail and commitment to quality. Business Analytics preferred for future growth in role. Quick thinking, meticulous logic, adept at discovering and solving problems, outgoing personality, strong sense of responsibility, good expression ability, communication ability, and teamwork awareness. Priority given to those with basic IT skills (such as operating systems, office software).

We are a company that focuses on Building Relationships. With that, we are only hiring for in-person opportunities based in our existing offices.

This is a full-time, based in the office at our Guangzhou office. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

BNI’s wonderful culture based on Givers Gain® is lived out every day by our team and over 315,000 members globally.

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