Technical Support Analyst

3 weeks ago

Shanghai, China SASインスティチュート株式会社 Full time

JMP, a subsidiary of SAS, is committed to empowering scientists and engineers via our world-class family of statistical software products. For over 30 years, JMP has enabled customers to speed new drugs to market, to design better products and processes, and to figure out how to restore ecosystems. Advancements are made when brilliant people use JMP statistical discovery software to see what they’ve not seen before. If you are a problem solver, a connector, and someone who enjoys helping others, then you might just be the next person to join this dynamic, growing, and global team.

What you’ll do:

We are looking for a Technical Support Analyst to engage in daily global business-to-business communication with prospective and current customers. Serving as a “front door” to JMP across inbound channels, these professionals enhance the customer experience by using technical skills and knowledge of products and services to answer questions, resolve issues, provide information and guidance, and connect customers to domain experts across JMP, as needed.

You will:

Engage with customers and prospects via multiple channels, including phone, email, live chat, and web contact forms. Continually develop and retain a broad range of knowledge of all JMP products, services, and internal infrastructure from both a technical and informational standpoint in order to triage and resolve inquiries across all areas of the company. Collaborate with Sales, Store, Education, Technical Support, and other customer-facing organizations to ensure that a consistent message is communicated to our customers and/or business partners. Interact with customers and prospects with enthusiasm and energy, maintaining coverage and availability throughout business hours. Access information stored in multiple systems and applications, document customer interactions in the company’s case management system. Provide feedback and recommendations on how to build, strengthen, and improve customer experience.

What we’re looking for:

Bachelor’s degree, preferably in Business, Marketing, MIS, or other relevant experience in a similar role Experience in Technical Support, Customer Service, Sales, Loyalty, Engagement or similar role essential Excellent written and verbal communication skills in English, Japanese, and Chinese, required Ability to multi-task among multiple systems and applications Ability to work independently and as part of a team

The nice to have:

May provide training and coaching for new employees or team members May participate in departmental task forces and competency centers Contribute to established Knowledge Base for sharing knowledge

Other knowledge, skills, and abilities:

Problem solver with the ability to quickly understand customer requests and suggest appropriate resources or actions Knowledge of JMP products and services, preferred Experience with Salesforce, preferred

  • MES/Scada Support Analyst I.

    3 weeks ago

    Shanghai, China ZF Group Full time

    Req ID |[[filter6]], China We are looking for MES/Scada Support Analyst I for Div. R in Xuhui location. Your Tasks Service Manager responsibilities in the region. Work in partnership with Production Divisional leaders, IT Infrastructure and other IT P&Q areas to provision and run operational services for all Production systems and platforms...

  • Technical Sales Support Engineer

    3 weeks ago

    Shanghai, Shanghai, China ABB Full time

    Technical Sales Support EngineerTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...

  • BI Analyst

    3 weeks ago

    Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. More than 2 million sellers use this...

  • China Securities Company

    3 weeks ago

    Shanghai, China JPMorgan Chase & Co. Full time

    Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the Business Support Management team. As a Analyst in the Business Support Management team, you will be responsible for Expense Management (EM) functional requirements, Business Change...

  • Technical Customer Support Center Leader_MA

    3 weeks ago

    Shanghai, China Bosch Full time

    Job Description Overall technical hotline servcie coordinator towards global and region teams, lead the hotline servcie to create high performance for products support, car repair and specific sevice project. Develop the regional strategies and new services to drive the team to achieve the revenue,EBIT target and KPIs. 1. Overall coordinate towards...

  • Analyst

    4 weeks ago

    Shanghai, China Sales Management Full time

    The position The position: We are seeking an experienced Analyst to join our outstanding China Group at Mobileye. Our ideal candidate should have significant experience as an Analyst in a global public company preferably in the auto Industry. In this role, you will focus on optimizing production through accurate demand forecasts and supporting...

  • IS Sr. Business Analyst

    7 days ago

    Shanghai, Shanghai, China bioMérieux Full time

    Our IS Supply Chain team is looking for an SAP SD-LE-PP-MM consultant to join the Global Information System (IS) department. Position based in Shanghai (China)As a business analyst, you are the technical and functional expert working on IS global solutions sustaining Supply Chain processes (Customer Supply, Demand & Planning, Transport & Distribution for all...

  • CMM Senior Technical Support Engineer

    3 weeks ago

    Shanghai, China ZEISS Group Full time

    Position Summary / 职位概况 Be able to conduct the training programs of ZEISS IQS CMM products, deliver classroom, onsite and on-line technical training courses to IQS APAC service teams. Responsible for training syllabus, content and documentation creating, updating and revison. As a member of ZEISS IQS global support network, provide timely...

  • IS Sr. Business Analyst

    1 week ago

    Shanghai, China bioMérieux Full time

    Our IS Supply Chain team is looking for an SAP SD-LE-PP-MM consultant to join the Global Information System (IS) department. Position based in Shanghai (China) As a business analyst, you are the technical and functional expert working on IS global solutions sustaining Supply Chain processes (Customer Supply, Demand & Planning, Transport & Distribution for...

  • X-ray Senior Technical Support Engineer

    3 weeks ago

    Shanghai, China ZEISS Group Full time

    Position Summary / 职位概况 ​ Be able to conduct the training programs of ZEISS IQS X-ray & optical products, deliver classroom and on-line technical training courses to IQS APAC service teams. Responsible for training syllabus, content and documentation creating, updating and revison. As a member of ZEISS IQS global support network, provide timely...

  • Change & Business Analyst

    3 weeks ago

    Shanghai, China ZEISS Group Full time

    The Change & Business Analyst will act as an interface between business and technical for gathering and translating the requirements in Next Generation CRM project China Workstream. Besides, She/He is responsible for change enablement and management, stays in close alignment with Change Enablement Workstream regarding change and adoption activities, brings...

  • Finance Business Analyst

    7 days ago

    Shanghai, Shanghai, China Grundfos Full time

    Finance Business AnalystWhat is the job about? The Business Analyst supports the WU Plants with information, analysis, financial forecasting, and cost budgeting. The position coordinates and work closely with the different stakeholders in the plants, supply chain and sales functions. Duties include researching trends in Labor, production, and overhead costs...

  • Finance Business Analyst

    1 week ago

    Shanghai, China GRUNDFOS Full time

    Finance Business Analyst What is the job about? The Business Analyst supports the WU Plants with information, analysis, financial forecasting, and cost budgeting. The position coordinates and work closely with the different stakeholders in the plants, supply chain and sales functions. Duties include researching trends in Labor, production, and...

  • CIB Operations

    3 weeks ago

    Shanghai, China JPMorgan Chase & Co. Full time

    You will join a professional and outstanding team that offers great platform to sharpen your skillsets. As a KYC Analyst within Corporate & Investment Bank KYC team, you will consolidate the Know Your Customer(KYC) profile and will ensure that all Know Your Customer and Anti-Money Laundry(AML) policies are adhered to and will be responsible for conducting...

  • Senior Cyber Security Analyst

    3 weeks ago

    Shanghai, China Philips Full time

    Job TitleSenior Cyber Security AnalystJob DescriptionSenior Cyber Security AnalystWe are seeking a highly skilled and experienced Senior Cyber Security Analyst to join our Group Security organization in China. The ideal candidate will be responsible for participating in daily Security Operations Center (SOC) incidents, as well as longer term activities...

  • Senior Cyber Security Analyst

    4 weeks ago

    Shanghai, China Philips Full time

    Job TitleSenior Cyber Security AnalystJob DescriptionSenior Cyber Security AnalystWe are seeking a highly skilled and experienced Senior Cyber Security Analyst to join our Group Security organization in China. The ideal candidate will be responsible for participating in daily Security Operations Center (SOC) incidents, as well as longer term activities...

  • Payroll Analyst

    7 days ago

    Shanghai, Shanghai, China Kenvue Full time

    Description What You Will Do The Payroll Analyst is responsible for - Provides specialist support on the administration and processing of payrolls for workstream in China. Key ResponsibilitiesProvides payroll administration support including payroll, time&attendance processing, reporting, payroll tax deliverables, etc. Researching discrepancies in payrolls,...

  • Senior Analyst

    2 weeks ago

    Shanghai, China The Economist Full time

    Introduction As the research and analysis division of the Economist Group, the Economist Intelligence Unit (EIU) helps leaders prepare for opportunity, empowering them to act with confidence when making strategic decisions. EIU is the global standard in providing quality, actionable intelligence to the public and private sector, assessing issues...

  • Business Intelligence Analyst

    3 weeks ago

    Shanghai, Shanghai, China TE Connectivity Full time

    Business Intelligence AnalystAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewDesigns a complete and complex framework, system, or product. Define processes for technical platforms, system specifications, input/output and working parameters...

  • Payroll Analyst

    1 week ago

    Shanghai, China Kenvue Full time

    Description What You Will Do The Payroll Analyst is responsible for - Provides specialist support on the administration and processing of payrolls for workstream in China. Key Responsibilities Provides payroll administration support including payroll, time&attendance processing, reporting, payroll tax deliverables, etc. Researching discrepancies in payrolls,...