Deputy manager

Job Description

OVERALL PURPOSE OF JOB:
 Manages and coordinates the daily activities of the accounting staffs to quickly and accurately record the financial transactions generated by business activities;
 Domain Expertise in F&A and be responsible for overall service delivery;
 Team Management, Handling client communication and relationship engagement;
 Address all escalations and resolve issues that may arise throughout the engagement period;
 Drive program evolution and continuous improvement;
 Maintain Knowledge Management;
 Ensuring SLA’s and KPI’s are met and focus on continuous improvement;

Brief Job Description:
 Leading team to complete the assigned tasks with SLA requirements
 Support the timely reporting of key financial information and monitor the performance and quality of the activities performed based on agreed upon Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)
 Actively participate in transition and put systems and audit requirements in place from start-up stage and ensure adherence/Compliance in case of stable operations
 Successfully handles most non-routine issues on a timely manner
 Develop team and improve customer focus
 Contribute productively in client/customer reviews/meetings
 Drive SLA adherence / Customer CTQ – ensuring all parameters are met and corrective and preventive actions are taken 
 Initiate best practice sharing across the team. Performs autonomously, initiates and manages complex, departmental and/or cross- company work
 Drive and mentor Continuous Improvement projects (Lean and Six sigma based)
 Drive VOC/VOE across the team and maintain/improve the scores
 Follow appraisal and feedback mechanism
 Do goal setting with the team and ensure effective and measurable reviews and feedback mechanisms (MRC, Operations-review, dashboards, BQC’s)
 Complies with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to
 

Qualifications

 7+ F&A working background or any Business related course
 Fluent English communication skills whatever listening\writing or speaking is a must
 5+ years’ of team management work experience
 Experienced Microsoft Office skills & client industry understanding is a must
 Knowledge of Six sigma desired 
 Excellent communication skills, should be able to communicate with external customers and senior leadership 
 Should have an analytical bent of mind 
 Should be able to handle a team of 15+ resources to start with (the numbers will grow in future)
 Should be a good mentor
 Knack for detailing, drilling down , root cause analysis
 Process improvement skills based on the root cause analysis
 

Additional Information

Working Conditions
 Moderate to travel depending on project involvement
 Overtime may be required
 Client holidays are observed instead of local holidays

Others
 Team Working capability, can lead and motivate team members
 Capable to make hard decision and can handle crisis/escalation in a proper manner
 Drive Initiatives and skill for Project Management
 Stickler for timelines and good plan and proposal skill
 Client industry experience a plus