APAC Process

ROLE SUMMARY

The Meetings, External Engagements, & Travel (MEET) Process / Quality Analyst will support the Regional Process Integration & Controls Manager in implementing MEET processes and overseeing adherence to processes, policies, controls, and standards within APAC. The Regional Process / Quality Analyst will be responsible for transaction sampling and system reviews to ensure processes and systems functionality. Additionally, this Analyst will play a central role in addressing escalations, exceptions, and deviations related to MEET processes.

This Analyst will demonstrate accountability and integrity in the face of challenge and respond to change with agility, optimism, and innovation. They will collaborate cross-functionally as appropriate.

This role will be based in Dalian, China and work with other Process / Quality Analysts, regional operations team, regional HCP payments team, regional sourcing team, and other COEs as appropriate. The Process Analyst will report directly to the Process Integration and Controls Lead Manager for APAC.

Support the resolution of escalations; exceptions; and deviations related to MEET transactions and processes within APAC

Ensure all escalations; exceptions; and deviations are documented

Work with regional Process Integration & Controls Manager to identify opportunities for process changes that will better balance compliance needs with business operational goals

Serve as first point of contact for compliance-related questions for MEET transactions and processes

Support a review of data trends to identify risk areas and work closely with Legal, Compliance and Audit to solution gaps

Work with Anti-Corruption Program Office and Compliance to ensure MAPP transactions comply with MAPP policy and other healthcare professional policies; review control design for any enhancements and ensure proper standard operating procedures are in place

Conduct periodic quality reviews of MEET systems to ensure standard controls are functioning as expected

Conduct detailed review/submission of a monthly audit sampling of My Anti-Corruption Policy and Procedures (MAPP) transactions to ensure accuracy

Conduct detailed monthly reviews of selected meetings (via sampling) to ensure adherence to MEET processes

Support the development and delivery of training aimed at addressing key findings identified via monthly MAPP/MEET sampling

Ensure all transactions are properly documented in applicable MEET system and ensure standards are in place

Support audit preparation and execution

Ability to present to leadership and manage relationships with stakeholders

Support Regional Process Integration & Controls Manager in working with ACPO/Compliance to manage approvals for exceptions and identify opportunities for further simplification of MEET processes and controls to better align with business operational goals (while still maintaining a strong compliance posture)

Support trainings related to MEET policies and processes as needed

Support regional lead in raising compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetings

Raise compliance questions and challenges to Corporate Compliance and / or Audit through regular governance meetings

BASIC QUALIFICATIONS

Comprehensive knowledge and expertise in the technology landscape that supports MEET 

Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls

Ability to manage multiple stakeholders

Proficiency in PC skills (MS Excel, Word, PowerPoint) required

Good organizational skills to coordinate and manage multiple priorities

Strong technical skills in managing transactions within a system

Strong written and verbal communication skills enabling effective communication with all levels of management

Strong customer service skills and mindset

Understanding of accounting terms and financial cycle

Understanding of compliance / financial controls

Strength with multitasking and ensuring accurate detail

Ability to work under pressure and to handle several projects at once

High level of self-motivation, energy and flexibility

Understanding of MAPP Policy terms and healthcare compliance policies

Strong interpersonal and organizational skills

PREFERRED QUALIFICATIONS

Typical Years of Experience: Less than 2 years of experience in management, compliance, and customer focused operations with significant volumes and risk (including audit and/or finance experience)

Minimum of bachelor’s degree in Business, Finance, or a related discipline

Fluency in English and Chinese is a must; additional languages preferred

Compliance experience and financial or audit controls background

Comfort with ambiguity, anticipates changes, and influences direction of innovative operational strategies

Previous experience with pharmaceutical companies is preferred

Fundamental knowledge of a large compliance related, customer facing operations team

Ability to engage with stakeholders to resolve issues and achieve objectives

Proficiency in PC skills (MS Excel, Word, PowerPoint) required

Proficiency with data analysis and visualization

Experience with accounting or compliance / audit transactions, preferably in a shared service with strong compliance controls

Experience with Foreign Corrupt Practices Act transactions preferred

PHYSICAL/MENTAL REQUIREMENTS

Position is located is Dalian, China. Travel would be for work related needs only. Weekend work could be necessary based on volumes.

 
Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Global Procurement#LI-PFE

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