Field Application Engineer

3 weeks ago

Suzhou, China LMI Technologies Full time

What will you do as a  Field Application Engineer ?

We are looking for an experienced, results-driven Field Application Engineer (FAE) to apply product knowledge of LMI sensors and networking products to support sales activities at a technical level. The FAE works closely with customers to resolve technical issues as well as interact with sales team members to support successful sales outcomes. Activities include timely response to application testing, code snippet development, troubleshooting, traveling with sales reps to assess the technical requirements of customers, recommending appropriate product solutions, and general support of the sales process to grow business for the region.

You will be reporting to the FAE Team Lead.

Frequent visits to potential customer site to support pre-sales activity at a technical level Perform -testing of samples sent in by customers (to determine if our sensors meet the application requirements) and report results. Work closely with customers to identify technical requirements and propose solutions for customer’s applications Create software that is used for test, demonstration and evaluation purposes to promote the use and sale of LMI products. All software is created within the R&D software design guidelines and in cooperation with the R&D department Provide training or product demonstrations to existing and potential customers on LMI’s premises or at the customer’s premises Develop strong relationships with key customer personnel at technical levels Log all customer support interactions in LMI’s customer support ticketing software, ensure these records are updated regularly, and issues are resolved in the quickest time possible Produce technical sales materials in cooperation with the sales and marketing departments Produce training materials in cooperation with the sales and marketing departments To be familiar with all of LMI’s processes for sales and marketing and work within and support these processes To learn and become proficient in the operation, characteristics and performance of all LMI sensor products Support the sales team in preparing for trade shows and attend these shows when necessary Continually provide feedback as to how LMI’s products or services can be improved to enhance our customer's experience

What do you need to be successful?

Bachelor of Computer Science, Electrical, Mechanical or Computer Engineering degree or equivalent Minimum 3-4 years of experience in the high technology industry / factory automation industry working on various projects relating to their area of study Minimum of 2-3 years customer service experience or equivalent work experience.​ Strong working knowledge of industry standards and best practices in their discipline Excellent knowledge of tools required by their discipline (Software – Visual Studio [C, C#, VB.NET], Labview, PLC programming, Mechanical – SolidWorks, Electronics – Wiring and setup, basic soldering skills) with demonstrated ability in past project accomplishments Problem solving skills using a clear understanding of facts and implementation of test plans and solution strategies Solid interpersonal skills for proper function in a team environment Exceptional verbal and written communication skills with proficiency using Microsoft Office and Google products Exceptional organizational and prioritization skills Self-motivated, have a positive attitude and a results oriented approach to business Demonstrated ability to work independently as well as in a team environment A valid passport and the ability to travel frequently domestically or internationally. Fluent English or Chinese speaking skill is a Must.

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