Service Optimizer APAC

2 weeks ago

Xiamen, China Tomra Full time
Job Description

This is a optimizer position for APAC focusing on Waste Recycling development. Location can be in some major cities in South Korea, Taiwan, Japan, SEA, Australia, India.

Main tasks are:

  1. Field service work (warm commissioning, testing, integration, optimization)
  2. Providing high level technical phone support and field response for equipment and customer issues to people within and outside the organisation
  3. Give support to Sales and Project Management and strives for project acceptance
  4. Training for customers as well as for Tomra Field Service Engineers
  5. Provides detailed field reports that are useful for the whole organisation after every technical intervention
  6. Close cooperation with German head quarter on technology development
  7. Backup for maintenance and repair, predominantly for Recycling

Qualifications

1.       Excellent communication and facilitation skills with demonstrated ability to present complex technical information and issues in a user friendly manner
2.       Fluent in spoken and written English
3.       Excellent technical problem-solving, troubleshooting, and follow-up skills
4.       Ability to relate to customers, their views and issues, locally and in other countries and cultures
5.       Solution driven attitude



Additional Information

1.       University or College studies in preferably Electrical Engineering or Waste Management

2.       Minimum 3 years “hands-on” experience in industrial Equipment and/or application support role

3.       TOMRA machine experience is a plus

4.       Fluent in English, Excellent ability to deal effectively with customers and internal stakeholders at professional level.

5.       Proven teamwork skills, excellent interpersonal, written and oral communication skills. Be comfortable working in a multinational environment

6.       High flexibility and willingness to travel in different countries in Asia.

7.       Being self-motivated and having the proven capacity to fully complete tasks

8.       Other Asian languages beneficial

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