Engr, Cust Supp 2

4 weeks ago

Shanghai, China 3060 KLA-Tencor International Trade (Shanghai) Co. Ltd科天国际贸易（上海）有限公司 Full time

Description

1. Responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer sites. 

2. Represents the company to the customer and assumes accountability for customer satisfaction with service. 

3. Assures operational quality of system equipment. 

4. Coordinates actions with customers to minimize down time. 

5. Engage, communicate and co-work with Product Support Organization on escalated technical matters. 

Requirements: 

1. Bachelor or master degree; 

2. Strong communications and interpersonal skills;

3. Responsible working attitude, strong team spirits and good ability to provide guidance to team members; 

4. Ability to work under pressure; 

5. Proficient in the English language;

6. The ability of logical thinking. 

Minimum Qualifications

Master's Level Degree without work experience, or Bachelor's Level Degree with more than 2 years work experience

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