CIR Senior Officer

3 weeks ago


Shanghai, China 3M Full time
3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.

Job Description:

Communicate with customers for complaints handling。
• Timely Work with sales / quality/logistic team to follow up complaint progress. 
• Work with cross function to develop correction and prevention plan to prevent same issue happened again..
• Prepare Monthly Complaint Reports
• Participate and take on additional assignments and projects as required

Bachelor’s degree in business/finance or related field. At least 3-5 years customer complain / service working experiences. Good English and Excel skills. SAP will be a strong plus Good communication skills; High teamwork spirit. Detail Oriented; Can work under pressure.

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