Team Lead of Biz Operations, CNGS Paid Services Central Team

5 months ago

Shanghai, China Amazon (Shanghai) International Trading Company Limited - D64 Full time
Amazon is growing its Amazon Paid Service strategy aggressively around the world, we are looking for a Business Operation Team Lead to accelerate China Sellers success on worldwide Amazon Marketplace. You will have the exciting opportunity to shape and deliver our suite of Paid Service products and play a key role to work with multiple internal stakeholders and business teams to contribute on significant service offerings development and improvements, and/or launch to support growth of China Paid Service. Candidates who delight in optimizing scarce resources and can strategically outline effective solutions rapidly should apply.

The Role
Lead of Business Operations will be instrumental in helping our Seller facing teams to drive greater efficiency, productivity, consistency, scalability, and customer value. The successful candidate must be able to work directly, in a hands-on way, with multiple stakeholders and business teams, to support program and operations optimizing and execution excellence for multiple products at one time. S/He needs to be passionate about his/her work, self-motivated, detail oriented and have excellent problem solving abilities, as well as superb communication, strategic thinking and forward looking. The candidate will also be required to deal with highly ambiguous problems, identify root cause, devise and drive towards simple solutions to complex problems.

In this role, s/he will be required to lead a team to formulate operation solution and tracking mechanism for both internal teams and external sellers to support our account management work.

Primary Responsibilities, include but not limited to:
- Own the business ops designing and optimizing, assessing and prioritizing needs based on business status
- Serve as the main point of contact for all China Paid Service related Business Operations, and work cross-functionally and globally with internal Amazon stakeholders to align on working mechanism
- Lead business operation team to drive the efficiency to enhance seller experience and contribute to business success.
- Innovate and optimize operate process to achieve productivity and goal.
- Act as an SME to solve local and worldwide Paid Service ops questions and issues and provide training and know-how to other teams.

Personal Attributes and Competencies
- Ability to think strategically and execute methodically
- Ability to work in a fast-paced environment where continuous innovation is desired
- Proven ability to successfully thrive in an ambiguous environment and changing market conditions
- Demonstrated ability to dive deep in understanding the product, our business, and the competitive landscape
- Sharp, analytical, and thoughtful. Thoroughly thinks through problems to come up with solutions
- Strong team player, acts like an owner, and ultimately focused on delivering results with high standards
- Willingness to challenge and influence big leaders
- Passion to learn and be curious to become an SME in their area

BASIC QUALIFICATIONS

- 8+ years of experience leading business operations
- Strong operation functional experience, including requirements gathering, creating/deploying solutions to end users
- In-depth understanding of business processes related to Sales, Marketing, Support, and Operations - Impeccable attention to detail, passion for processes, systems/tools, and data analytic
- Strong communication skills to communicate complex data model with simplicity

PREFERRED QUALIFICATIONS

- MBA from top tier school
- Experience in e-Commerce and/or in a hi-tech B2B sales organization
- Experience in inventing and delivering efficiency mechanisms in startup environments

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