CX Associate

What you will do

Responsible for End to End IT services to customers within site. Operate both within the IT service center and in the field to help increase customers productivity, as an advocate to new technology solutions introduced and ensure proper adoption. Coordinate across teams for engagement opportunities between business and EMIT SMEs, Coordinate site communication during IT outages, monitor site health, support Site IT Leads Being a Point of contact (know-it-all) for all projects being worked on site, Liaise with local business, project teams/MSP to coordinate resources, hardware procurement, schedule and MOC for implementation. Helps identify process improvement opportunities across SDOs, project, and progress, bridges various project tracks and resources to share knowledge and experiences Support the Managed Service Provider in providing front end and infrastructure support to the site such as: Asset Management, Customer Support, Desktop/Laptop, ITSC break/fix , basic how-to consultation, Audio Visual equipment, Mobility (non-hardware), Printing, infrastructure Support, IT hardware deployment as required Assist with project integration activities Assist with user education and training for relevant rollouts Assist with understanding user requirements and delivering productivity solutions (low to medium complexity) Carry out assigned control tasks and other backlog items as required  Work collaboratively with onsite support team and site / other EMIT service lines Participate in and contribute to team discussions and agile planning, stand up and retrospective ceremonies as well as planning and effort estimation and possibly act as Scrum Master in certain situations Assist with building digital solutions to enhance productivity  Carryout quality checks of project deliverables and update project documentations

About you

Bachelor's degree or above in Computer Engineering, Electrical Engineering, Chemical Engineering, or Mechanical Engineering 2-5 years of experience in IT infrastructure setup and operations Excellent verbal and written communication skills in English, able to work independently and meet tight deadlines Strong analytical and collaboration skills Good knowledge of IT in operational/manufacturing environments

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Equal Opportunity Employer

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