CPS-"客户关系维护专员 Customer Services Specialist "
3 days ago
A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES
Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.
Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.
This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.
City: 西安
State: 陕西
"Responsibilities:
1.了解客户测试要求以及相关产品法规和技术规范;
2.有效并及时回答客户咨询,与实验室沟通将测试周期,出具报告时间等反馈客户,并向客户解读报告等;
3.了解客户测试需求,与实验室其它部门协作沟通内部报价、实验室进样、补样、跟进测试所需文件等;
4.维护客户信息和数据库、及时更新系统状态、跟进项目进展;
5.处理客户投诉事项,解决客户诉求,提高客户满意度;
6.跟进实验室测试后期工作如催款、出具发票、退样等;
7.对客户进行有效的管理和跟踪,在现有的和新的市场中,拓展新的销售机会,开发客户资源,拓展市场。
8.完成上级领导安排的其它工作。"
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"Requirements and qualification:
1.大学本科或以上学历;
2.拥有3年以上第三方检测相关岗位工作经验,有客户服务意识和一定的风险把控能力;
3.熟悉相关国家或客户标准Protocal、PAID法律法规。
4.具有较强的沟通能力, 协调能力, 适应能力及情绪管理能力。
5.具备独立处理检测过程中突发性的、复杂问题,能预见潜在问题的能力。
6.良好的英语听说读写能力。"
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