Lab supervisor

Employment Status:

Regular

Time Type:

Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

Primary Function

Supports the business unit team comprising of technicians and supports staff to efficiently and effectively exceed client requirements and expectation for Certification and Testing. Ensures delivery of these services is consistent, and in support of, corporate and divisional values, policies and objectives and enhances CSA’s image as a Global leader in Product Certification.

Principal Duties & Responsibilities

Supports the Operation/Country Manager in routine activities related to Laboratory management. Performs laboratory work and produces reports/certificates in accordance with procedures and within the documented Management System and to the agreed timescales Provides technical assistance to clients and manages and resolves customer issues to ensure services delivered result in a high level of customer satisfaction. Seeks out ways to improve overall delivery by working directly with SQ to optimize the certification process. Is a mentor to the employees and leads by example. Addresses all non conformances within specified timelines. Improves employee engagement within team. Ensures quality of service is maintained throughout the certification process. Balances workload between team members and other regional offices/international to ensure high level of customer satisfaction is maintained. Ensures quotes and commitment dates are in line with team targets. Ensures all decisions made are in the best interest of “one” CSA. Involves in sales, marketing, business development managers and other corporate resources to maximize revenues and margins. Responsible for occupational safety and housekeeping. Ensures training of employees on safe work practices.

Preferred Education & Experience

Graduate in Engineering or Science with MBA (preferred) 5 – 8 years of certification or equivalent technical experience Independent worker, with leadership skills and ability to manage and inspire staff Strong verbal and written communication skills Strong presentation skills and confidence to deliver message to wide audience Strong problem solving and organizational skills Strong facilitation and analytical skills

---